CHANGE IN SHELTER HOURS THIS WEEK

The Fulton County animal shelter will be open this Wednesday (August 23rd) but closed all day on Thursday (August 24th) due to the road closures surrounding the former president’s arrival at the Fulton County Jail located down the street from the animal shelter. To adopt or foster a dog on Thursday, please visit our Midtown shelter (981 Howell Mill Road NW) where there are over 100 dogs in need of homes this week. Thank you for your support!

The Fulton County Animal Shelter is out of housing space. We’re asking our community for help with stray pets so we can focus on emergency and critical situations. Animals in need will not and should not be abandoned. If you have found a healthy pet, please fill out a Found Pet Report. If you need other assistance please email pethelp@fultonanimalservices.com but know that the response time is delayed due to incredibly high volumes of animals and people in need of assistance.  

If you lost a pet, please visit the shelter and check the lost pet website page.

Adopt a pet in July and choose your pet’s adoption fee! Our shelters are full of incredible pets waiting for homes, and to them, your love is priceless!
Click here to explore all our adoptable pets.

CANINE FLU ALERT

The Fulton County Animal Services shelter has received a positive test result for Canine Flu. The shelter will remain under quarantine through June 7th. Fulton County Animal Services Officers will continue to respond to calls for service for incoming animals, but we need the community’s help. PLEASE come adopt or foster a dog from our overflow housing shelter (LifeLine Midtown at 981 Howell Mill Road)! Learn more now by visiting our FAQ page.

Careers

Do you want to turn your passion for animal welfare into a meaningful career? If you are looking for a new path with purpose, check out the current career opportunities at LifeLine’s Fulton County Animal Services! As the largest animal welfare organization in Georgia, working at LifeLine is more than just a job. It’s meaningful work directly impacting Atlanta’s pets and pet owners, saving lives, and keeping families together. If you’re hardworking, collaborative and passionate about animals, we’d love to meet you!

We have a wide variety of career opportunities available, including animal care, animal placement, community support and veterinary care. As a LifeLine employee, you’ll enjoy the benefits of paid time off, paid holidays, comprehensive health insurance plans, discounted veterinary care for your pets and more. And the best perk of all, helping animals!

Are you IN? Check out our available positions below and apply to work at LifeLine’s Fulton County Animal Services.

Reports to: Animal Care Supervisor

Our Animal Care Specialists provide direct, hands-on care for the pets in our shelter. The Animal Care team is responsible for cleaning cages and kennels, feeding pets, processing pets during intake, and assisting customers who are interested in adopting a pet. Other duties may include medicating pets, contacting owners of tagged pets, assisting in the rehabilitation of and transporting pets, and other tasks as assigned.

Essential Duties and Responsibilities:

  • Properly clean and disinfect stainless steel dog and cat cages and dog kennels.
  • Properly feed and provide water to dogs, cats and other species based on age, size, weight and condition.
  • Provide excellent assistance to community members who are interested in adopting a dog or cat or who are looking for their lost pet.
  • Notify animal care supervisors or veterinary personnel of sick or pregnant animals.
  • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats.
  • Process the intake of dogs, cats and other pets to include entering data correctly in animal management software, vaccinating animals, deworming animals, taking pictures, scanning animals for chips and looking for ID tags.
  • Update animal management software when a pet’s status or kennel location has changed.
  • Notify the owners of microchipped or tagged pets that their pet has been found and residing at the shelter.
  • Euthanize pets or assist with euthanasia.
  • Take specimens of rabies-suspect pets.
  • Transport sick or injured pets to offsite veterinarians or outreach events as needed.
  • Other tasks as assigned.


Desired Skills:

  • Animal Care – Knowledge of general animal care principles and practices. Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
  • Handle seeing and dealing with animals that have been abused, neglected or treated cruelly. Handle performing or assisting with euthanasia.
  • Customer Service – Excellent customer service, oral and written communication skills, performed with compassion, honesty and integrity.
  • Endurance – Stand for extended periods (8 hours a day), bend and reach to perform assigned work activities, and lift and carry 50 lbs. without assistance.
  • Comprehension – Understand and follow a variety of oral and written instructions and procedures.
  • Technology – Learn animal management software system and accurately enter information into the software system.


Qualifications/Educational Background:

  • Must be available to work on weekends, pass a background check and drug screening.
  • Minimum of high school diploma or equivalent.
  • One+ years’ experience in animal related field preferred.
  • Must have reliable transportation.
  • Must like animals!

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Position: Animal Care Supervisor
Department:
Kennel
Reports To: Director of Animal Care

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

This position is responsible for supervising the kennel; training kennel personnel; ensuring the humane care of all animals impounded at the shelter and other tasks as assigned.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

  • Uphold the standards and values of LifeLine Animal Project: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous and Respect, Embrace and Celebrate Diversity.
  • Oversee, assign, and review the daily work activities of the kennel staff.
  • Oversee the general care of all animals housed at the shelter and perform a daily walkthrough of the kennel.
  • Oversee a daily kennel inventory of the animals housed in the facility.
  • Enforce disease control, animal health, and sanitation protocols.
  • Enforce animal shelter policies and procedures.
  • Handle general maintenance problems at the shelter.
  • Instruct kennel personnel in proper and humane handling techniques of animals.
  • Perform routine first aid for injured animals.
  • Perform and supervise euthanasia to ensure proper humane techniques are being followed.
  • Maintain accurate drug records and logs.
  • Order and maintain supplies and materials needed in the kennel.
  • Monitor and evaluate job performance of kennel staff and handle disciplinary actions.
  • Oversee feeding and watering of animals.
  • Oversee the intake process and ensure that policy is being followed.
  • Oversee the care of quarantined animals.
  • Manage the staff fairly, effectively and efficiently and serve as a model for staff.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • At least 2 years experience in shelter or kennel supervision.
  • Advanced knowledge of animal behavior, habits, and husbandry.
  • Advanced animal handling skills for large and small animals.
  • Considerable knowledge of animal welfare programs.
  • Ability to prepare and maintain routine work records and reports.
  • Ability to supervise the work of assigned subordinates.
  • Ability to communicate effectively, both orally and in writing.
  • Certified in humane euthanasia. Ability to properly maintain drug logs.
  • Proven leadership ability.
  • Ability to train staff on kennel operation and animal care and handling.
  • Must be available to work on weekends.
  • Must pass a background check and drug screening.


WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to loud noises and unpleasant sights and odors. Employee may have to handle sick, injured, stray, diseased or vicious animals.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Department: Client Services
Reports to: Client Care Manager/Supervisor

The primary job for a Client Care Coordinator is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. The Coordinator must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager.

Essential Job Functions:

1. Telephone Communication

  • Answers incoming telephone calls by the third ring, using proper telephone
    etiquette. This includes using a greeting and asking callers before placing them on hold.
  • Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.
  • Follow standard operating procedures for clients requesting a records transfer.


2. Client Relations

  • Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
  • Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a Veterinarian, Supervisor, Director or other staff member.
  • Uses active-listening skills to obtain all necessary medical and personal information from the client.
  • Discerns any potential client problems, complaints, or questions and handles them appropriately.
  • Relays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.
  • Communicates with clients as needed regarding invoices and the medical status of their pets.
  • Makes calls to clients on a timely basis from a call-back list.
  • Provides clients with any information or instructions they will need prior to their appointments.
  • Contacts clients to schedule discharge appointments and re-appointments, and confirms appointments and pre-surgical instructions.
  • Maintains knowledge of current wellness-care standards and common medical problems.
  • Maintains current client contact information.


3. Hospitality

  • Welcomes clients and patients to the practice and makes them comfortable,
    including greeting clients in a positive happy manner.
  • Monitors appointment schedule and communicates with clients about wait times.
  • Uses the client’s and pet’s names to personalize communication.
  • Distributes new-client paperwork to all new clients.


4. Appointment Scheduling

  • Schedules outpatient, surgical, patient, and hospitalized appointments using a computerized scheduling program.
  • Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time (15, 30, or 45 minutes) according to the type of visit. Maintains “E slots” for emergencies and helps keep the practice on schedule.
  • Inquires as to which Veterinarian the client wishes to see when scheduling an appointment. If no preference is expressed, schedules as appropriate and gives the name of the Veterinarian to the client. Schedules follow-up visits with the appropriate Veterinarian.
  • Schedules appointments to meet the clients’ needs and most efficiently use Veterinarians’ and staff members’ time.


5. Computer Use and Maintenance

  • Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
  • Generates financial and other reports (e.g., call-back lists and appointment lists) using the computer system, as directed.
  • Prints client correspondence, such as reminder cards and letters, thank you letters, and new client letters.


6. Marketing and Client Education

  • Promotes the hospital to persons inquiring about the practice, fees, and
    products/services.
  • Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health.
  • Distributes handouts, new client kits, hospital brochures, and “giveaways,” such as hospital leashes, pet carriers and magnets to clients.
  • Promote the practice’s products and services to clients, making suggestions when appropriate.
  • Mails sympathy cards to clients.


7. Procedures and Protocols

  • Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
  • Communicates basic patient preventative care protocols to clients.
  • Maintains knowledge of the practice’s products and services.
  • Improves upon veterinary knowledge and skills by taking advantage of in-house education materials (e.g., CDs and books) and by participating in continuing education, staff meetings, and in-house training.
  • Attends all staff and departmental meetings as requested.


8. Recordkeeping

  • Purges inactive files as directed.
  • Updates client files and patient records as needed.
  • Scans medical documents.
  • Faxes or emails medical records to requesters, with client’s permission.
  • Processes returned mail/postcards. Contacts client to verify and correct contact information.
  • Follows tracking procedures for requested record transfers.


9. Patient Admittance

  • Retrieves client records and prepares needed forms in advance of clients’ arrival.
  • Completes required forms, such as the surgery form and patient boarding form.
  • Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.
  • Follows hospital policies regarding patient admittance (e.g., vaccination status).
  • Relays all necessary information to the veterinarians and technicians.
  • Triages urgent-care patients and communicates with the medical team as appropriate.

10. Patient Discharge

  • Enters all charges into the computer and double-checks entries. Enters recall reminder codes into the computer as indicated.
  • Ensures that future reminders are set up in the computer system for the patient.
  • Presents clients with medications, instructions, new client kits, and any other items to take home.
  • Reviews discharge instructions, medications, and services rendered, and informs client of the total amount due if a technician is not available.
  • Schedules discharge and follow-up appointments.


11. Cash Handling

  • Accepts payments from the client. Accurately processes cash and charge card payments. Accurately invoices coupons and gift certificates when applicable.
  • Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit, and presenting reports and deposit receipts to the Practice Manager or owner.
  • Establishes credit in accordance with hospital policies and Practice Manager’s authorization.


12. Facility Maintenance

  • Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.
  • Restocks and arranges retail and point-of-purchase displays.
  • Opens the practice and sets up for the morning as directed.
  • Closes the practice for the evening as directed.


13. Personal Conduct

  • Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
  • Refrains from judging individuals during animal intake ; serve each customer with equal consideration and dignity.
  • Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
  • Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.
  • Clocks in and out with time clock at the beginning and end of each day and during breaks.
  • Organizes work area and exercises time-management skills to maximize personal efficiency. Prioritizes tasks and handles multiple tasks in a calm, organized manner.


14. Additional duties as needed.

Qualifications:

  • Education equivalent to the completion of the 12th grade.
  • Knowledge of general office practices and procedures, Client Care Specialist (CSR) duties, and telephone techniques.
  • Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
  • Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
  • Ability to complete assigned tasks in the time allotted without direct supervision.
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills.
  • A commitment to outstanding client service.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
  • Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
  • Preferred: Ability to type 45 words per minute and use a 10-key adding machine.


To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

 

Position: Community Support Caseworker
Department: Client Services
Reports To: Community Support Manager

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership, and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

Fundamentally, the mission of this team is to keep people and pets together. This role achieves this by working with pet owners to provide support and assistance for a wide range of pet needs. It is critical that the Community Support Caseworker approaches every community encounter with respect, kindness, and compassion, and maintains an open mind and inclusive attitude.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

  • Provide excellent customer service to clients, field officers, coworkers, and volunteers.
  • Respond to pet owners requesting assistance.
  • Connect owners to community resources such as food banks, medical services, temporary boarding, fence repair, or human services programs.
  • Support owners with rehoming when they can no longer keep their pet; partner with rescue/adoptions/foster teams for intake-to-placement pathways for urgent intakes.
  •  Offer information on spay/neuter, training classes, vaccines, and general pet care.
  • Offer pet owners food, crates, runners, and other supplies that may be available.
  • Establish, research, and maintain partnerships with community organizations
  • Keep records of all communications and assistance provided to pet owners. Produce reports as requested.
  • Take primary responsibility over answering the main phone line.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Compassion for animals and owners
  • Excellent customer service skills
  • Passion for serving the community
  • Clear oral and written communications
  • Problem-solving and ability to withhold judgment
  • Ability to come up with creative and individualized solutions for each client.
  • Comfort with ambiguity
  • General animal behavior and care knowledge
  • Attention to detail and accuracy in communication, note documentation, and data entry.
  • Knowledge of Google Docs and Google Sheets
  • Comfort with using computer software and databases
  • Community outreach, social services, or advocacy experience
  • Animal experience preferred
  • Valid Georgia driver’s license


WORK ENVIRONMENT:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased, or vicious.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Field Services Supervisor

Enforce animal control ordinances and animal laws. Assist and advise the public about proper animal care and provide information regarding resources available for animal care. Resolve conflicts regarding animals. Impound animals. Investigate cruelty complaints, animal bites and other animal related complaints.

Essential Duties and Responsibilities:

  • Understand Fulton County animal control ordinances and state laws regarding animals. Explain these laws to the public.
  • Receive and investigate complaints and reports from the public and other agencies regarding stray, dangerous, unwanted or improperly controlled animals.
  • Drive vehicle and patrol a designated geographical area of the County and enforce animal regulations, laws and ordinances.
  • Tactfully handle complaints and try to remedy problems and resolve conflicts.
  • Consult supervisors by radio in the handling of unusual and/or difficult situations.
  • Issue violation notices and court citations, collect evidence and appear in court as a witness.
  • Request law enforcement procedures including warrants, arrests, search and seizures. Work cooperatively with other law enforcement groups when joint action is required.
  • Rescue sick, injured or trapped animals. Humanely capture stray animals.
  • Advise the public about proper animal care and responsibility.
  • Answer emergency calls concerning persons bitten by animals; quarantine potentially rabid animals.
  • Administer first aid or minor treatments to animals; pick up and transport sick, injured or dead animals
  • Perform euthanasia procedures when requested by supervisor.
  • Interact with the public in a professional and knowledgeable manner to maintain public confidence and safety; speak at schools and to other community groups concerning animal control services.
  • Prepare reports, keep records and fill out forms concerning animal control violations and transactions.
  • Clean and disinfect vehicle and equipment at proper intervals with proper cleaning products.
  • Humanely, safely and competently handle all animals including vicious or feral animals


Desired Skills:

  • Excellent communication and presentation skills.
  • Knowledge of state and county animal control ordinances and laws.
  • Expert animal handling skills for large and small animals.
  • Ability to prepare and maintain routine work records and reports.


Qualifications/Educational Background:

  • Minimum 2 years of experience in animal services field operations.
  • Four-year degree in criminal justice or animal welfare, preferred.
  • NACA certification as ACO I and ACO II.
  • Additional certification and training in animal cruelty and investigation a plus.
  • Valid, Georgia drivers license and eligible for coverage under LifeLine’s auto insurance policy.
  • Must be available to work nights and weekends as needed.


To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Position: Pathways Development Coordinator
Department: Placement
Reports To: Pathways Manager

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership, and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

This position is responsible for implementing Pathways programs. Participate in daily rounds. Coordinate and oversee playgroups, group walks, dog pairing, and other outdoor enrichment activities. Provide support for animals in placement programs (foster and adoption) Assist Animal Care staff with animal handling training and education.

ESSENTIAL JOB FUNCTIONS:

  • Valid Georgia Driver’s license may be required.
  • Animal behavior and/or training certification a plus.
  • Provide excellent customer service and communications to clients, coworkers, and volunteers.
  • Participate in rounds with other departments to identify dogs with shelter-based behavioral decline or behavior challenges and develop plans to place them in foster homes and provide extra enrichment as needed.
  • Lead regular playgroups, maintaining notes and assuring that protocols are followed.
  • Use playgroups for dog test interactions and pairing.
  • Work with Placement teams to provide support for animals out of the shelter.
  • Assist in educating fosters, adopters, and community members on dog care and behavior.
  • Assist with data entry and keep accurate records on animal observations, notes, and interactions for the Pathways Manager and team. Ensure data is accurate, current, and checked regularly.
  • Help organize and oversee volunteers and staff who are assisting with enrichment plan implementation.
  • Work with foster parents to implement behavior plans for foster animals as prescribed by the Pathways Manager and follow up regularly.
  • Assist in monitoring dogs outside and maintaining a clean outdoor environment.
  • Ensure an onsite dog foster program presence to handle onsite foster customer service experiences and assist with foster dog placements and support for the foster.
  • Handle foster dog meet and greets and handoffs to foster parents. This includes:
    • Matching fosters with dogs and following the send out protocol outlined in the send-out guide.
    • Ensure that dogs are fitted with the appropriate collar and/or other equipment and supplies.
    • Educate the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, passing on/emailing any applicable handouts, and having the foster parent sign any necessary documents.
    • Help with adoption meetings for fosters as needed.
  • Cover the Foster and Behavior emails to ensure all emails are being answered in a timely manner.
  • Provide direct animal care when needed.
  • Work on other duties and projects as assigned.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Experience in animal related field preferably demonstrating behavior modification knowledge.
  • Certification in animal behavior training or working toward certification highly desired.
  • Excellent customer service skills.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Must be available to work on weekends. 
  • Organized with excellent recordkeeping skills. 
  • Must pass background check and drug screening.


EDUCATION and/or EXPERIENCE:

  • Minimum of high school diploma or equivalent.
  • Experience in a shelter or kennel.


LANGUAGE SKILLS:
Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively with kennel visitors and provide good customer service skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Valid, Georgia Drivers license may be required.
  • Animal behavior and/or training certification a plus.


WORK ENVIRONMENT:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Position: Rescue Coordinator – Transport Focused
Department: Placement Services
Reports To: Manager of Placement Services

OVERVIEW:
Fulton County Animal Services is seeking a dedicated and passionate Rescue Coordinator with specialized skills in organizing and executing large-scale animal transports. This pivotal role involves managing the logistics, coordination, and execution of animal rescue efforts, particularly focusing on the transportation of animals to foster homes, rescue groups, or partnering facilities. This position offers a unique opportunity to make a substantial impact on animal welfare by orchestrating the safe and efficient transport of animals in need. If you’re passionate about saving lives, have a knack for logistics, and thrive in a collaborative environment, we encourage you to apply and be a part of our dedicated team working towards a common goal of animal rescue and care.

RESPONSIBILITIES:

  • Transportation Logistics: Design and implement efficient transportation plans for moving animals from Fulton County Animal Services to designated locations, ensuring the safety and welfare of all animals during transit.
  • Collaboration and Partnerships: Foster and maintain strong relationships with partnering shelters, volunteers, and other stakeholders to facilitate seamless coordination and logistics for large-scale animal transfers.
  • Scheduling and Coordination: Organize transport schedules, including arranging pick-up and drop-off times, locations, and necessary paperwork, while adhering to legal and safety regulations.
  • Health and Safety Compliance: Ensure compliance with all health and safety standards for animal transportation, including vaccination records, health certificates, and transportation regulations across different regions or states.
  • Documentation and Reporting: Maintain accurate records of animal transfers, including health assessments, transportation logs, and any necessary documentation for each animal moved.
  • Problem-solving: Address and resolve any issues or challenges that arise during transport, such as unexpected delays, animal health concerns, or logistical hurdles.


QUALIFICATIONS:

  • Extensive knowledge of dog and cat behavior, training and of animal breed recognition is also required.
  • Ability to assess animal behavior.
  • Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills – written and oral.
  • Knowledge of animal welfare regulations, transport laws, and health standards pertaining to animal care during transportation is a plus.
  • Compassion for animals and a commitment to the mission of animal rescue and welfare.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.


EDUCATION and/or EXPERIENCE
Minimum of high school diploma and preferred experience in animal related field. Animal shelter, logistic, and organizational experience is a plus.

LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate effectively and provide good customer service skills.

REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

As the leading animal welfare organization in metro Atlanta, LifeLine Animal Project is committed to keeping pets united with the families who love them.  A big piece of this commitment is the care we provide to the animals in our shelters.

We believe in a workplace with a healthy work life balance where you have the opportunity to practice medicine and surgery and connect with our community.

Lifeline is contracted to run the Fulton and Dekalb county animal shelters but we also run the Lifeline Community Animal Center. The center acts as a cross between a shelter and private practice. We take in animals from both shelters that need more advanced medical care and/or surgery, and also treat animals from the public. A number of our clients are low income and we strive to help them as much as possible through payment plans and/or donated funds depending on their situation.

As a shelter veterinarian, you will have the opportunity to grow and expand your skills with shelter animals and animals where referral is not an option. We have a team approach and encourage you to ask for help from our other skilled veterinarians when taking on new treatments/procedures. There are also be opportunities for relief shifts at full-service as well as high volume spay/neuter.

Reports to: Medical Director (Veterinarian) and Shelter Director

Benefits:

  • 4 day work week- Typically 9am-6pm (36 scheduled hours that includes 1 hour lunch breaks).
  • 401k available after one year of employment.
  • Pay is commensurate with experience.
  • Federal 501(c)(3) loan forgiveness programs apply.
  • Liability insurance is provided by the organization.
  • Professional development and continuing education opportunities are available.
  • DEA and state licensing fees are paid by the organization.


Requirements:

  • DVM degree
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills.
  • A commitment to outstanding client service.
  • Ability to lift at least 40lbs
  • Ability to maintain clear and accurate records and to charge clients for all products and services rendered.
  • Preferred: 1 year experience as a veterinarian.


To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Department: Shelter Medicine
Reports to: Clinic Manager

Essential Job Functions:

This position is responsible for assisting the veterinarian by performing health checks, surgery, and providing medications for animals. This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

  • Examine animals in the shelter for diseases, parasites, injuries, and other afflictions.
  • Assist the veterinarian with diagnostic exams and medical procedures.
  • Collect blood, urine, and stool samples as needed.
  • Prepare animals for surgery. Monitor health during surgery and recovery.
  • Administer vaccinations and medications for animals in the clinic and kennel.
  • Perform basic first aid on injured animals.
  • Maintain cleanliness and orderliness of medication and medical equipment.
  • Clean instruments and surfaces. Wrap packs.
  • Clean recovery and other cages in the clinic area. Clean crates if needed.
  • Data entry of medical information, procedures, and notes.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Knowledge of general animal care principles and practices.
  • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
  • Ability to lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats, and other animals including vicious, stray, sick or injured animals.
  • Ability to handle seeing and dealing with animals that have been abused, neglected, or treated cruelly.
  • Knowledge of common cat and dog illnesses and options for treatment.
  • Ability to administer vaccinations and medications.
  • Ability to learn animal management software systems and accurately enter information into the software system.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.


Education and/or Experience:

Minimum of high school diploma or equivalent. 1+ years’ experience in animal-related field preferred.

Language Skills:

Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively to kennel visitors and provide good customer service skills.

Certificates, Licenses:

  • Certification in euthanasia may be required.
  • A valid Georgia Driver’s license may be required.
  • Registered Veterinary Technician a plus.


Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased, or vicious.

To apply, please send a cover letter and resume to employment@lifelineanimal.org.

Reports to: Community Support Supervisor

The Community Support Department aims to keep pets with the people who love them by supporting pet owners in need. Community Support is also responsible for providing quality and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals and helping owners looking for lost pets. The Community Support Supervisor supports these efforts through the direct daily management of all department employees (Community Caseworkers) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. The Community Support Supervisor role is a working Supervisor position with the expectation that this person acts as an additional Community Caseworker as the need arises. The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and coach staff as needed.

Essential Duties and Responsibilities:

  • Provide daily direction and communication to employees so that clients are assisted in a timely, efficient, consistent and knowledgeable manner.
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external clients.
  • Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
  • Assist with team Community Caseworker duties on a regular basis.
  • Work closely with Community Support Manager to resolve client concerns.
  • Coordinate with our DeKalb County Animal Control and Enforcement Officers to inform clients of citations, court case updates and bite quarantine requirements.
  • Use appropriate judgment in upward communication regarding department or employee concerns.
  • Track shelter finances on a weekly basis and support Community Support Manager with daily reconciliation.
  • Develop weekly and monthly statistical reports concerning client volume issues and resolutions, and other appropriate efficiency measurements.
  • Serve as back-up for every position and function in the department.
  • Prepare office supply and equipment orders for Director approval.
  • Work collaboratively with all departments to ensure excellent customer service in all areas of the shelter.
  • Support department employees with counseling the public on supporting their pets, rehoming assistance, and directing the public to other community resources.
  • Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.


Desired Skills:

  • Compassion for pets and their owners.
  • Passion for serving the community.
  • Ability to develop and motivate a team.
  • Ability to communicate effectively to a variety of audiences.
  • Excellent organizational skills.
  • Excellent customer service skills.
  • General animal behavior and care knowledge.
  • Flexible and able to handle multiple, competing priorities.
  • Attention to detail and accuracy in communication, note documentation, and data entry.


Qualifications/Educational Background:

  • Minimum 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
  • Degree or certificates in social services, customer service, business management or related field; or, a combination of education and experience in relevant areas.
  • Training certification in customer conflict resolution.
  • Community outreach or advocacy experience.
  • Animal experience preferred.
  • Proven leadership experience.


To apply, please send a resume and salary history to employment@lifelineanimal.org.

Reports to: Foster Supervisor

The Feline Foster Coordinator plays an important role in the overall Foster Program. The success of the Foster Program is heavily contingent upon developing positive working relationships with foster parents and shelter staff. This role oversees the current feline foster program and develops new programs to support the placement of cats and kittens into foster care. The Coordinator manages the foster home visit process, maintains a database of foster information, produces reports as needed and develops and manages a feline enrichment program.

Essential Duties and Responsibilities:

  • Recruit, interview and select volunteers for the Feline Foster Program. Coordinate with the Volunteer Coordinator as volunteers express foster interest.
  • Conduct home visits as part of the foster volunteer evaluation process. Document inspections as required by Department of Agriculture regulations.
  • Maintain foster module in Chameleon to keep track of foster pets housed outside of the shelter.
  • Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
  • Handle Foster to Adopt (FTA) kitten adoptions including conducting a home visit, coordinating with the adoptions department to schedule surgery and communicating follow up care and needs up to finalizing adoption.
  • Develop programs to enhance cat and kitten adoptions and foster placement.
  • Work closely with Volunteer Coordinator on volunteer opportunities that assist with foster processes, home visits and animal care.
  • Work with Veterinary staff on medical treatment of cats and kittens in foster care.
  • Monitor and provide care of the kittens in the nursery while maintaining a clean environment.
  • Coordinate with other Departments as it pertains to foster cats and shelter population, including the rescue department on rescue placement of cats and kittens.
  • Be willing to work flexible hours and/or from home and be on call if needed, including working past closing hours if a placement takes longer than expected or an emergency arises.
  • Provide excellent customer service to fosters, shelter visitors, coworkers, and volunteers.
  • Support and assist other members of placement staff and other departments within shelter when needed as assigned.
  • Maintain current files in orderly fashion, produce reports as needed and stock all documents needed for foster packets.
  • Must promote LifeLine Animal Project’s policies and philosophies.
  • Other duties as assigned.


Desired Skills:

  • Knowledge of animal behavior, habits, and husbandry.
  • Animal handling skills for large and small animals.
  • Compassion for animals and owners and passion for serving the community.
  • Ability to prepare and maintain routine work records and reports.
  • Ability to communicate effectively, both orally and in writing.


Qualifications/Educational Background:

  • A minimum of 2 years’ experience in a shelter or kennel.
  • Considerable knowledge of animal welfare programs.
  • Must be available to work on weekends.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Adoption Supervisor

Responsible for counseling the public about potential pets for adoption; reviewing adoption applications submitted by the public based on written guidelines; receiving adoption fees and updating the software system with information necessary to complete the adoption. Other tasks include submitting clinic paperwork, scheduling surgery appointments, and other administrative work.

Essential Duties and Responsibilities:

  • Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
  • Use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
  • Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, pet care, and other pertinent information.
  • Review adoption questionnaires submitted by visitors with Adoptions Ambassadors and interact with them to facilitate adoption decisions, if the applicant meets written adoption guidelines. Notify potential adopter of placement decisions in a professional manner.
  • Must promote Lifeline Animal Project’s policies and philosophies.
  • Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
  • Complete clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
  • Use software system (Chameleon and Adopets) to properly complete adoptions.
  • Handle adoptions fees and perform cash box closing for the adoption cash box.
  • Coordinate with clinic management concerning the surgery schedule, heartworm treatments, microchipping, etc.
  • Assist in identifying animals for “ready to go” surgery and coordinate surgery scheduling and other duties assigned.

Desired Skills:

  • Excellent customer service skills.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
  • Knowledge of dog and cat behavior, training and of animal breed recognition is also required.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to identify animal species, breeds, ages and sexes. Ability to identify signs of animal illnesses and injuries, and recognize common animal behavior.


Qualifications/Educational Background:

  • Minimum of high school diploma
  • 1+ years’ experience in animal related field.
  • Must have a positive attitude and be a team player.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must pass general knowledge test and animal knowledge test.

Language Skills:

Must be able to read and interpret policies and procedures. Must be able to communicate effectively to adopters and must provide good customer services skills.

Reasoning Ability:

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Director of Operations

Job Overview: Manage the adoption facility, adoption and animal care teams for a LifeLine adoption center.  Hire, train, couch, support, and counsel staff.  Ensure proper protocols and procedures are being followed by both animal care and adoptions teams. 

Responsibilities and Duties:

  • Hire, train and counsel animal care and adoption staff.
  • Has a clear understanding of both adoption and animal care policies and procedures.
  • Ensures proper handling and care of all animals within the facility at all times.
  • Cross trains staff.
  • Ensures all employees understand LifeLine adoption polies and procedures. (Adopters Welcome) 
  • Creates protocols, check lists, other to ensure daily completion of all animal care and adoption tasks.
  • Ability to communicate clearly with staff and the public, including difficult conversations.
  • Has working knowledge of software.
  • Answers emails and calls from the public regarding pet adoptions.
  • Ability to relay pertinent information to adoption staff and animal care staff, including procedural changes. 
  • Creates weekly or monthly work schedules for animal care and adoption staff to ensure full coverage at all times.
  • Ability to assist staff with matchmaking, adoption procedures and animal handling and care. 
  • Inventories and orders supplies as needed to meet operational needs.
  • Notifies Director of Operations in regard to maintenance issues ASAP.
  • Maintains accurate animal inventory.
  • Ensures proper feeding, cleaning and medicating of all animals every day.
  • Communicates well with animal care, clinic and placement teams from the main shelter. 
  • Ensures proper opening and closing protocol are accomplished daily.
  • Ensures building upkeep. (trash, poop, etc) 


Qualifications:
  

  • Supervisory and animal handling experience preferred.
  • Excellent customer service skills and a positive attitude.
  • Extensive knowledge of dog behavior, breed recognition, common illnesses, and basic animal care training is required. 
  • Ability to effectively communicate verbally and in writing.
  • Must demonstrate reliability, self-motivation, and the ability to work with limited supervision.
  • Ability to maintain flexible work hours. 


Education and/or experience: 

  • Minimum of two years of supervisory experience.
  • Minimum of one year animal handling experience in a professional setting.


Language Skills

  • Must be able to read and interpret policies and procedures.  Must be able to communicate professionally and effectively with customers, staff and volunteers. 
  • Must have the ability to interpret a variety of instructions in written and verbal form and to follow those instructions with accuracy.


Work Environment: 

  • While performing the duties of this job, the employee may be exposed to excessive noise.
  • While performing the duties of this job, the employee may encounter difficult customers and volunteers with whom they must interact in a professional manor.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Department: Midtown Adoption Center
Reports to: Midtown Adoption Center Manager

SUMMARY
Responsible for counseling the public about potential pets for adoption; reviewing adoption
applications submitted by the public based on written guidelines; receiving adoption fees and
updating the software system with information necessary to complete the adoption. Completion
of necessary animal care duties such as cleaning, feeding, medicating, and providing enrichment
activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Use matchmaking criteria to connect potential adopters to their future pets to best ensure
    positive outcomes.
  • Answer questions from the public about pets for adoption, including the behavior of
    specific breeds, dog and cat behavior, pet care, and other pertinent information.
  • Review adoption questionnaires submitted by visitors and interact with them to facilitate
    adoption decisions, if the applicant meets written adoption guidelines.
  • Must promote Lifeline Animal Project’s policies and philosophies.
  • Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate
    life-saving best practices.
  • Complete paperwork for animals that have been adopted to ensure they are scheduled for
    heartworm treatment or any other procedures.
  • Use software systems (Chameleon, Adopets, and Asana) to properly complete adoptions.
  • Handle adoption fees and perform cash box closing for the adoption cash box.
  • Provide excellent assistance to customers who are interested in adopting a dog or cat or
    who are looking for their lost pet.
  • Properly clean and disinfect stainless steel water and food bowls daily.
  • Launder and fold towels and linens daily.
  • Provided necessary animal care (feeding, cleaning, enrichment, and so on).
  • Other tasks assigned.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily.

  • Excellent customer service skills
  • Knowledge of dog behavior, training, and of animal breed recognition is also required.
  • Knowledge in animal health and well-being to include nutrition needs, resources for
    information, knowledge of common animal diseases
  • Ability to identify animal species, breeds, ages, and sexes. Ability to identify signs of
    animal illnesses and injuries. Ability to recognize common animal behavior.
  • Demonstrated personal communication knowledge to include effective phone skills,
    effective interviewing techniques, public speaking, and the ability to communicate
    effectively in writing and orally.
  • Must have a positive outlook and be a team player.
  • Must be available to work on weekends.
  • Must pass a background check and drug screening.


EDUCATION and/or EXPERIENCE

Minimum of a high school diploma. Must pass the general knowledge test and animal
knowledge test.

LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate
effectively with adopters and must provide good customer service skills.

REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to
follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not
air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

  •  

Reports to: Animal Care Supervisors/Managers

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

This position is responsible for coordinating transfers to rescue groups and working with Kennel staff to identify animals that can be placed in rescue.

Essential Duties and Responsibilities:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

  • Uphold the standards and values of LifeLine Animal Project:
    Save Lives
    Build Community
    Be Compassionate
    Be Exceptional Stewards
    Take Responsibility
  • Maintain detailed, up-to-date records for all rescue groups and rescued animals.
  • Call and/or email rescue groups about available FCAS shelter animals and assist rescue groups with animal selection.
  • Identify, research, and recommend new rescue partners.
  • Maintain positive relationships with rescue partners.
  • Contact and coordinate the transfer of animals to out-of-state shelters.
  • Answer phone calls and emails from potential rescuers in a prompt, professional and informative manner.
  • Handle all customers in a polite and professional manner.


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Excellent customer service skills.
  • Knowledge of general animal care principles and practices.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
  • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.
  • Ability to serve the public and fellow employees with honesty and integrity.
  • Must be available to work on weekends.
  • Must pass background check.


Education and/or Experience:

Minimum of high school diploma or equivalent. One+ years’ experience in animal related field preferred.

Language Skills:
Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively to kennel visitors and provide good customer services skills.

Work Environment:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

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