Careers - Fulton County Animal Services

Do you want to turn your passion for animal welfare into a meaningful career? If you are looking for a new path with purpose, check out the current career opportunities at LifeLine’s Fulton County Animal Services! As the largest animal welfare organization in Georgia, working at LifeLine is more than just a job. It’s meaningful work directly impacting Atlanta’s pets and pet owners, saving lives, and keeping families together. If you’re hardworking, collaborative and passionate about animals, we’d love to meet you!

We have a wide variety of career opportunities available, including animal care, animal placement, community support and veterinary care. As a LifeLine employee, you’ll enjoy the benefits of paid time off, paid holidays, comprehensive health insurance plans, discounted veterinary care for your pets and more. And the best perk of all, helping animals!

Are you IN? Check out our available positions below and apply to work at LifeLine’s Fulton County Animal Services.

Animal Care Specialist

Reports to: Animal Care Supervisor

Our Animal Care Specialists provide direct, hands-on care for the pets in our shelter. The Animal Care team is responsible for cleaning cages and kennels, feeding pets, processing pets during intake, and assisting customers who are interested in adopting a pet. Other duties may include medicating pets, contacting owners of tagged pets, assisting in the rehabilitation of and transporting pets, and other tasks as assigned.

Essential Duties and Responsibilities:

Properly clean and disinfect stainless steel dog and cat cages and dog kennels.
Properly feed and provide water to dogs, cats and other species based on age, size, weight and condition.
Provide excellent assistance to community members who are interested in adopting a dog or cat or who are looking for their lost pet.
Notify animal care supervisors or veterinary personnel of sick or pregnant animals.
Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats.
Process the intake of dogs, cats and other pets to include entering data correctly in animal management software, vaccinating animals, deworming animals, taking pictures, scanning animals for chips and looking for ID tags.
Update animal management software when a pet’s status or kennel location has changed.
Notify the owners of microchipped or tagged pets that their pet has been found and residing at the shelter.
Euthanize pets or assist with euthanasia.
Take specimens of rabies-suspect pets.
Transport sick or injured pets to offsite veterinarians or outreach events as needed.
Other tasks as assigned.

Desired Skills:

Animal Care – Knowledge of general animal care principles and practices. Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
Handle seeing and dealing with animals that have been abused, neglected or treated cruelly. Handle performing or assisting with euthanasia.
Customer Service – Excellent customer service, oral and written communication skills, performed with compassion, honesty and integrity.
Endurance – Stand for extended periods (8 hours a day), bend and reach to perform assigned work activities, and lift and carry 50 lbs. without assistance.
Comprehension – Understand and follow a variety of oral and written instructions and procedures.
Technology – Learn animal management software system and accurately enter information into the software system.

Qualifications/Educational Background:

Must be available to work on weekends, pass a background check and drug screening.
Minimum of high school diploma or equivalent.
One+ years’ experience in animal related field preferred.
Must have reliable transportation.
Must like animals!

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Animal Care Supervisor

Job Title: Animal Care/Kennel Supervisor
Department: Kennel
Reports to: Kennel Manager

General Description of Position: LifeLine Animal Project is seeking compassionate veterinary assistance. This challenging role plays a crucial part in the lifesaving efforts of the shelter and revolves around compassionate, detail oriented patient care, surgical prep and recovery, general herd health and veterinary assistance. This position offers veterinary assistants the unique opportunity to enhance their skills with the common goal of providing excellent lifesaving care.

Job Requirements/Skills/Physical Demands: Must have basic computer literacy skills and must be able to handle multiple tasks simultaneously while working in a busy environment. Must also be able to lift 50 pounds, work on feet all day and communicate well with doctors, managers, and coworkers. Must be customer service oriented and be able to communicate discharge medication and other instructions to the adopting public, clients and fosters as needed. Assistants will be required to work when scheduled and must be on time for work always. Must be able to administer injections, perform venipuncture, intubate, complete surgical preparation of animals, take vital signs and properly restrain animals for examination, induction, heartworm treatment and other medical procedures. Vet Assistants must be able to give treatments/medications intravenously, orally, and subcutaneously. All employees must be able to work well independently and with coworkers. All time off is approved by the Operations Director. All requirements are subject to change by the employer at any time.

Essential Duties and Responsibilities:

Uphold the standards and values of LifeLine Animal Project:
o Build Community
o Be Exceptional Stewards
o Be Courageous
o Save Lives
o Be Compassionate
о Take Responsibility
o Respect, Embrace and Celebrate Diversity
Oversee, assign and review the daily work activities of the kennel staff
Oversee the general care of all animals housed at the shelter and perform a daily walkthrough of the animal holding areas
Enforce disease control, animal health and sanitation protocols
Enforce animal shelter policies and procedures
Report general maintenance problems to the Kennel Manager
Perform and supervise euthanasia to ensure proper humane techniques are being followed.
Maintain accurate drug records and logs
Monitor and evaluate job performance of kennel staff and handle disciplinary actions
Oversee the intake process and ensure intake policies are followed
Oversee the humane and proper care of all animals, including quarantine, sick, injured and vicious animals
Manage the staff fairly, effectively and efficiently and serve as a model for staff
Other duties as assigned by supervisors and managers.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

At least 2 years experience in shelter or kennel supervision.
Proven leadership ability.
Advanced animal handling skills for large and small animals.
Ability to supervise the work of assigned subordinates
Advanced knowledge in animal behavior, habits and husbandry.
Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
Considerable knowledge of animal welfare programs.
Ability to understand and follow a variety of oral and written instructions/procedures.
Ability to train staff on kennel operations and animal care/handling.
Ability to communicate effectively orally and in writing.
Ability to prepare and maintain routine work records and reports.
Ability to handle performing and assisting with euthanasia.
Ability to handle performing and assisting with rabies specimen processing
Must be available to work on weekends.
Must pass background check and drug screening.
Must have reliable transportation

Physical Requirements:

Ability to lift, push, pull and carry 50 lbs. without assistance
Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
Ability to twist, turn and bend at the waist and reach above the shoulders
Ability to use all extremities (hands, arms, legs and feet) without assistance

Education and/or Experience:

Must be available to work on weekends, pass a background check and drug screening.
Minimum of high school diploma or equivalent.
One+ years’ experience in animal related field preferred.
Must have reliable transportation.
Must like animals!

Reasoning Ability:

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

Certificates, Licenses, Registrations:

Certification in euthanasia is required.
Drivers license may be required.

Work Environment:

While performing the duties of this job, employees may be exposed to unpleasant kennel smells.
May have to handle dogs and cats that are stray, injured, diseased or vicious.
May also be exposed to animal carcasses.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Client Care Coordinator

Position: Client Care Caseworker
Department: Client Services
Reports To: Client Services Manager

Location:
Fulton County Animal Services, managed by LifeLine Animal Project
1251 Fulton Industrial Blvd NW, Atlanta, GA 30336

OVERVIEW:
As the Client Care Coordinator at LifeLine Animal Services, you will play a crucial role in welcoming visitors, assisting with inquiries, and supporting our mission to provide compassionate care to people and animals in need. This position requires excellent communication skills, empathy, and a proactive approach to managing administrative tasks and client interactions.

RESPONSIBILITIES:

Upholds the standards of LifeLine Animal Project: Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous, and Respect, Embrace, and Celebrate Diversity.
Greet visitors warmly and provide them with accurate information about our shelter and available services.
Promote LifeLine’s mission by educating the public about Friendly Finder and Take 48 programs.Answer incoming calls and respond to emails promptly and professionally. Respond to voicemails in a timely manner.
Assist pet owners with inquiries regarding lost or found animals, adoption procedures, and general shelter information.
Perform data entry tasks accurately and maintain up-to-date records of animals, clients, and inquiries using our shelter management system.
Maintain a clean and organized reception area, ensuring it reflects our commitment to animal welfare and professionalism. Distribute donated items to the proper location.
Collaborate with other shelter staff and volunteers to ensure smooth operations and excellent customer service.
Actively work to reunite lost pets with their owners through diligent communication and follow-up.
Trace microchips and make all attempts to find contact information and reach the owner.
Post Found Dog listings on social media and comb through lost and found listings to look for potential matches within the shelter.
Accompany lost pet owners on shelter walk through in a thorough and efficient way.
Process reclaim paperwork and ensure all protocols are followed.

QUALIFICATIONS:

Previous experience in customer service or receptionist roles preferred.
Passion for animal welfare and a commitment to our mission.
Excellent communication skills, both verbal and written.
Strong organizational skills with attention to detail.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in basic computer skills and experience with data entry.
Compassionate and patient demeanor when interacting with clients and visitors.

PREFERRED QUALIFICATIONS:

Experience working in an animal shelter or veterinary clinic.
Knowledge of animal behavior and basic medical terminology.
Bilingual proficiency is a plus.

BENEFITS:

Competitive hourly wage/salary based on experience.
Health benefits package for full time employees, pet perks for up to 3 pets.
Opportunities for professional development and growth within the organization.
Making a meaningful impact on the lives of animals and their owners in our community.

HOW TO APPLY:
To apply for the Client Care Coordinator position, please submit your resume and a cover letter outlining your interest in animal welfare and relevant experience to employment@lifelineanimal.org.

LifeLine Animal Project is an equal opportunity employer committed to diversity and inclusion. We encourage individuals of all backgrounds to apply.

Community Support Coordinator

Position: Community Support Caseworker
Department: Client Services
Reports To: Community Support Manager

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership, and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

Fundamentally, the mission of this team is to keep people and pets together. This role achieves this by working with pet owners to provide support and assistance for a wide range of pet needs. It is critical that the Community Support Caseworker approaches every community encounter with respect, kindness, and compassion, and maintains an open mind and inclusive attitude.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Provide excellent customer service to clients, field officers, coworkers, and volunteers.
Respond to pet owners requesting assistance.
Connect owners to community resources such as food banks, medical services, temporary boarding, fence repair, or human services programs.
Support owners with rehoming when they can no longer keep their pet; partner with rescue/adoptions/foster teams for intake-to-placement pathways for urgent intakes.
Offer information on spay/neuter, training classes, vaccines, and general pet care.
Offer pet owners food, crates, runners, and other supplies that may be available.
Establish, research, and maintain partnerships with community organizations
Keep records of all communications and assistance provided to pet owners. Produce reports as requested.
Take primary responsibility over answering the main phone line.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Compassion for animals and owners
Excellent customer service skills
Passion for serving the community
Clear oral and written communications
Problem-solving and ability to withhold judgment
Ability to come up with creative and individualized solutions for each client.
Comfort with ambiguity
General animal behavior and care knowledge
Attention to detail and accuracy in communication, note documentation, and data entry.
Knowledge of Google Docs and Google Sheets
Comfort with using computer software and databases
Community outreach, social services, or advocacy experience
Animal experience preferred
Valid Georgia driver’s license

WORK ENVIRONMENT:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased, or vicious.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Field Services Officer

Reports to: Field Services Supervisor

Enforce animal control ordinances and animal laws. Assist and advise the public about proper animal care and provide information regarding resources available for animal care. Resolve conflicts regarding animals. Impound animals. Investigate cruelty complaints, animal bites and other animal related complaints.

Essential Duties and Responsibilities:

Understand Fulton County animal control ordinances and state laws regarding animals. Explain these laws to the public.
Receive and investigate complaints and reports from the public and other agencies regarding stray, dangerous, unwanted or improperly controlled animals.
Drive vehicle and patrol a designated geographical area of the County and enforce animal regulations, laws and ordinances.
Tactfully handle complaints and try to remedy problems and resolve conflicts.
Consult supervisors by radio in the handling of unusual and/or difficult situations.
Issue violation notices and court citations, collect evidence and appear in court as a witness.
Request law enforcement procedures including warrants, arrests, search and seizures. Work cooperatively with other law enforcement groups when joint action is required.
Rescue sick, injured or trapped animals. Humanely capture stray animals.
Advise the public about proper animal care and responsibility.
Answer emergency calls concerning persons bitten by animals; quarantine potentially rabid animals.
Administer first aid or minor treatments to animals; pick up and transport sick, injured or dead animals
Perform euthanasia procedures when requested by supervisor.
Interact with the public in a professional and knowledgeable manner to maintain public confidence and safety; speak at schools and to other community groups concerning animal control services.
Prepare reports, keep records and fill out forms concerning animal control violations and transactions.
Clean and disinfect vehicle and equipment at proper intervals with proper cleaning products.
Humanely, safely and competently handle all animals including vicious or feral animals

Desired Skills:

Excellent communication and presentation skills.
Knowledge of state and county animal control ordinances and laws.
Expert animal handling skills for large and small animals.
Ability to prepare and maintain routine work records and reports.

Qualifications/Educational Background:

Minimum 2 years of experience in animal services field operations.
Four-year degree in criminal justice or animal welfare, preferred.
NACA certification as ACO I and ACO II.
Additional certification and training in animal cruelty and investigation a plus.
Valid, Georgia drivers license and eligible for coverage under LifeLine’s auto insurance policy.
Must be available to work nights and weekends as needed.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Pathways Coordinator

Position: Pathways Development Coordinator
Department: Placement
Reports To: Pathways Manager

This position is responsible for implementing Pathways programs. Participate in daily rounds. Coordinate and oversee playgroups, group walks, dog pairing, and other outdoor enrichment activities. Provide support for animals in placement programs (foster and adoption) Assist Animal Care staff with animal handling training and education.

ESSENTIAL JOB FUNCTIONS:

Valid Georgia Driver’s license may be required.
Animal behavior and/or training certification a plus.
Provide excellent customer service and communications to clients, coworkers, and volunteers.
Participate in rounds with other departments to identify dogs with shelter-based behavioral decline or behavior challenges and develop plans to place them in foster homes and provide extra enrichment as needed.
Lead regular playgroups, maintaining notes and assuring that protocols are followed.
Use playgroups for dog test interactions and pairing.
Work with Placement teams to provide support for animals out of the shelter.
Assist in educating fosters, adopters, and community members on dog care and behavior.
Assist with data entry and keep accurate records on animal observations, notes, and interactions for the Pathways Manager and team. Ensure data is accurate, current, and checked regularly.
Help organize and oversee volunteers and staff who are assisting with enrichment plan implementation.
Work with foster parents to implement behavior plans for foster animals as prescribed by the Pathways Manager and follow up regularly.
Assist in monitoring dogs outside and maintaining a clean outdoor environment.
Ensure an onsite dog foster program presence to handle onsite foster customer service experiences and assist with foster dog placements and support for the foster.
Handle foster dog meet and greets and handoffs to foster parents. This includes:
- Matching fosters with dogs and following the send out protocol outlined in the send-out guide.
- Ensure that dogs are fitted with the appropriate collar and/or other equipment and supplies.
- Educate the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, passing on/emailing any applicable handouts, and having the foster parent sign any necessary documents.
- Help with adoption meetings for fosters as needed.
Cover the Foster and Behavior emails to ensure all emails are being answered in a timely manner.
Provide direct animal care when needed.
Work on other duties and projects as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Experience in animal related field preferably demonstrating behavior modification knowledge.
Certification in animal behavior training or working toward certification highly desired.
Excellent customer service skills.
Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
Must be available to work on weekends.
Organized with excellent recordkeeping skills.
Must pass background check and drug screening.

EDUCATION and/or EXPERIENCE:

Minimum of high school diploma or equivalent.
Experience in a shelter or kennel.

LANGUAGE SKILLS:
Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively with kennel visitors and provide good customer service skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid, Georgia Drivers license may be required.
Animal behavior and/or training certification a plus.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Veterinarian - Shelter Medicine

Position: Shelter Veterinarian
Department: Fulton County Animal Services
Reports To: Shelter Director, Medical Director

Summary:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. As a Veterinarian with LifeLine Animal Project, you will be performing a full range of professional veterinary duties, including but not limited to diagnosis, treatment, and surgery. Considerable independent judgment is used to make decisions in carrying out assignments, having a significant impact on service. You may function as a lead worker or senior worker and must be able to withstand unpleasant odors and noises. As a veterinarian you may be exposed to bites, scratches, animal waste, and contagious diseases. Below are listed primary responsibilities that we have implemented so we can all succeed in making this the best shelter clinic it can be.

The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

- Save Lives
- Be Compassionate
- Build Community
- Take Responsibility
- Be Exceptional Stewards
- Respect, Embrace and Celebrate Diversity
- Be Courageous

Primary Responsibilities

- Patient Care, There is a write up list which will have sick patients added all throughout the day. This needs to be monitored. A technician should help you with this.
- Performs routine medical examinations, selects appropriate and cost-effective diagnostic procedures when necessary, and establishes appropriate therapeutic protocols.
- Performs routine and non-routine (mass removals, enucleation, amputation, etc.) surgeries. Asks for advice or assistance when necessary.
- Treats emergencies that come in during the day, and takes calls from technicians if an emergency comes in after hours or on the weekend
- Works with the rescue department in order to find placement for animals that may need care beyond our capabilities
- Recommends and uses medically appropriate and cost-effective laboratory testing to assist in establishing diagnosis. Possesses knowledge to interpret these tests properly.
- Establishes thorough and accurate treatment plans.
- Treats animals humanely and shows compassion and concern for patient well-being.
- You will be dealing with the shelter as a whole. Please report an increase in sickness to the shelter director so you can start implementing a plan of action to get it under control. Herd health is very important.
Foster Relations
- Actively listens to fosters. Communicates clearly so foster understands treatment recommendations. Expresses empathy and compassion with the fosters. This may be done through a technician.
- Demonstrates concern for the welfare of patients by following up with the fosters.
Medical Records
- Maintains accurate records.
- Completes case records in a timely fashion.
- Logging Controlled Drugs is the doctor prescribing the medications responsibility. This can be done through a technician but it is the doctor’s responsibility to make sure it is done.
- Court cases need to take priority to be done that day unless an emergency happens. You may also be required to testify in court on the animals behalf so make sure the records are complete at the time of the exam.
- Must be or willing to get your USDA certification to write health certificates. We work with a lot of rescues so this is very important. https://www.aphis.usda.gov/aphis/ourfocus/animalhealth/nvap/ct_become_accred
Leadership and Management
- Follows the established rules and policies that govern the normal operation of the hospital.
- Communicates the practice’s objectives to the team. Motivates staff and helps build and maintain morale. Maintains core values and standards.
- Demonstrates “take-charge” capabilities. Takes an active role in hospital staff meetings.
- Promotes a cooperative working environment. Understanding the value of teamwork, and enthusiastically and willingly performs as necessary to help the hospital function as a unit. Teamwork is very important to a successful career in veterinary medicine as well as a successful career with Lifeline. Teamwork is a top priority at Lifeline
- Respectfully and directly addresses concerns or disagreements with superiors and colleagues.
- Must check emails daily as this is a way for important messages to get to you.
Personal Conduct
- Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Organizes work areas and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
- Respect your coworkers- We all have different levels of knowledge. This makes everyone unique. Use the knowledge of others and share your own to strengthen the team as this can be a valuable resource.

Additional Duties

- Attends departmental and staff meetings.
- You may be asked to work at another location run by LifeLine if needed.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Veterinary Assistant

Reports to: Clinic Manager

Essential Functions

Veterinary Assistant Duties:

Examine and prepare animals for surgery
Prep surgery room/postoperative recovery areas
Monitor and inventory supplies
Must have working knowledge of all medications
Assists veterinarian with medical cases from the shelter and the public
Prepare samples for outside laboratory analysis
Read fecal tests and perform other routine animal diagnostic testing
Performs IV catheterization
Maintain accurate medical records on paper and in PetPoint
Accurately maintain controlled substance logs
Ability to initiates emergency procedures
Administers medications and treatments per doctor instruction
Accurately dispense medications
Must be proficient in animal restraint
Clean, feed and provide adequate care to clinic patients
Clean surgical instruments and prepares new surgical packs
Communicate discharge and medications to adoptive clients, heartworm treatment clients and fosters
Assist doctors in completing “write ups”, prepares medications for said “write ups” and ensures that all information is entered into chameleon with accuracy.
Perform medical rounds when instructed
Communicate rescue needs to pathways teams
Completes and logs a minimum of 40 hours of training per year as assigned by manager/director.
Performs x rays, dental x rays, dental cleanings and x rays as directed (training provided)
Performs other duties as assigned

Work Environment:

The clinic is a high volume and fast paced environment; staff must be able to work independently and efficiently with precision. Clinic staff must be able to closely interact with the public, fosters, volunteers, teammates, and coworkers. Clinic staff may be exposed to zoonotic disease, disturbing medical emergencies, hazardous materials, animal bites and high levels of noise. Protective gear is provided. Clinic team members must be able to stand for extended periods of time and lift up to fifty pounds without assistance.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Community Support Supervisor

Reports to: Community Support Supervisor

The Community Support Department aims to keep pets with the people who love them by supporting pet owners in need. Community Support is also responsible for providing quality and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals and helping owners looking for lost pets. The Community Support Supervisor supports these efforts through the direct daily management of all department employees (Community Caseworkers) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. The Community Support Supervisor role is a working Supervisor position with the expectation that this person acts as an additional Community Caseworker as the need arises. The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and coach staff as needed.

Essential Duties and Responsibilities:

Provide daily direction and communication to employees so that clients are assisted in a timely, efficient, consistent and knowledgeable manner.
Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external clients.
Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
Assist with team Community Caseworker duties on a regular basis.
Work closely with Community Support Manager to resolve client concerns.
Coordinate with our DeKalb County Animal Control and Enforcement Officers to inform clients of citations, court case updates and bite quarantine requirements.
Use appropriate judgment in upward communication regarding department or employee concerns.
Track shelter finances on a weekly basis and support Community Support Manager with daily reconciliation.
Develop weekly and monthly statistical reports concerning client volume issues and resolutions, and other appropriate efficiency measurements.
Serve as back-up for every position and function in the department.
Prepare office supply and equipment orders for Director approval.
Work collaboratively with all departments to ensure excellent customer service in all areas of the shelter.
Support department employees with counseling the public on supporting their pets, rehoming assistance, and directing the public to other community resources.
Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.

Desired Skills:

Compassion for pets and their owners.
Passion for serving the community.
Ability to develop and motivate a team.
Ability to communicate effectively to a variety of audiences.
Excellent organizational skills.
Excellent customer service skills.
General animal behavior and care knowledge.
Flexible and able to handle multiple, competing priorities.
Attention to detail and accuracy in communication, note documentation, and data entry.

Qualifications/Educational Background:

Minimum 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
Degree or certificates in social services, customer service, business management or related field; or, a combination of education and experience in relevant areas.
Training certification in customer conflict resolution.
Community outreach or advocacy experience.
Animal experience preferred.
Proven leadership experience.

To apply, please send a resume and salary history to employment@lifelineanimal.org.

Feline Foster Coordinator

Reports to: Foster Supervisor

The Feline Foster Coordinator plays an important role in the overall Foster Program. The success of the Foster Program is heavily contingent upon developing positive working relationships with foster parents and shelter staff. This role oversees the current feline foster program and develops new programs to support the placement of cats and kittens into foster care. The Coordinator manages the foster home visit process, maintains a database of foster information, produces reports as needed and develops and manages a feline enrichment program.

Essential Duties and Responsibilities:

Recruit, interview and select volunteers for the Feline Foster Program. Coordinate with the Volunteer Coordinator as volunteers express foster interest.
Conduct home visits as part of the foster volunteer evaluation process. Document inspections as required by Department of Agriculture regulations.
Maintain foster module in Chameleon to keep track of foster pets housed outside of the shelter.
Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
Handle Foster to Adopt (FTA) kitten adoptions including conducting a home visit, coordinating with the adoptions department to schedule surgery and communicating follow up care and needs up to finalizing adoption.
Develop programs to enhance cat and kitten adoptions and foster placement.
Work closely with Volunteer Coordinator on volunteer opportunities that assist with foster processes, home visits and animal care.
Work with Veterinary staff on medical treatment of cats and kittens in foster care.
Monitor and provide care of the kittens in the nursery while maintaining a clean environment.
Coordinate with other Departments as it pertains to foster cats and shelter population, including the rescue department on rescue placement of cats and kittens.
Be willing to work flexible hours and/or from home and be on call if needed, including working past closing hours if a placement takes longer than expected or an emergency arises.
Provide excellent customer service to fosters, shelter visitors, coworkers, and volunteers.
Support and assist other members of placement staff and other departments within shelter when needed as assigned.
Maintain current files in orderly fashion, produce reports as needed and stock all documents needed for foster packets.
Must promote LifeLine Animal Project’s policies and philosophies.
Other duties as assigned.

Desired Skills:

Knowledge of animal behavior, habits, and husbandry.
Animal handling skills for large and small animals.
Compassion for animals and owners and passion for serving the community.
Ability to prepare and maintain routine work records and reports.
Ability to communicate effectively, both orally and in writing.

Qualifications/Educational Background:

A minimum of 2 years’ experience in a shelter or kennel.
Considerable knowledge of animal welfare programs.
Must be available to work on weekends.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Adoptions Administrator

Reports to: Adoption Supervisor

Responsible for counseling the public about potential pets for adoption; reviewing adoption applications submitted by the public based on written guidelines; receiving adoption fees and updating the software system with information necessary to complete the adoption. Other tasks include submitting clinic paperwork, scheduling surgery appointments, and other administrative work.

Essential Duties and Responsibilities:

Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
Use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, pet care, and other pertinent information.
Review adoption questionnaires submitted by visitors with Adoptions Ambassadors and interact with them to facilitate adoption decisions, if the applicant meets written adoption guidelines. Notify potential adopter of placement decisions in a professional manner.
Must promote Lifeline Animal Project’s policies and philosophies.
Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
Complete clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
Use software system (Chameleon and Adopets) to properly complete adoptions.
Handle adoptions fees and perform cash box closing for the adoption cash box.
Coordinate with clinic management concerning the surgery schedule, heartworm treatments, microchipping, etc.
Assist in identifying animals for “ready to go” surgery and coordinate surgery scheduling and other duties assigned.

Desired Skills:

Excellent customer service skills.
Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
Knowledge of dog and cat behavior, training and of animal breed recognition is also required.
Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
Ability to identify animal species, breeds, ages and sexes. Ability to identify signs of animal illnesses and injuries, and recognize common animal behavior.

Qualifications/Educational Background:

Minimum of high school diploma
1+ years’ experience in animal related field.
Must have a positive attitude and be a team player.
Must be available to work on weekends.
Must pass background check and drug screening.
Must pass general knowledge test and animal knowledge test.

Language Skills:

Must be able to read and interpret policies and procedures. Must be able to communicate effectively to adopters and must provide good customer services skills.

Reasoning Ability:

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Midtown Adoption Center Manager

Reports to: Director of Operations

Job Overview: Manage the adoption facility, adoption and animal care teams for a LifeLine adoption center. Hire, train, couch, support, and counsel staff. Ensure proper protocols and procedures are being followed by both animal care and adoptions teams.

Responsibilities and Duties:

Hire, train and counsel animal care and adoption staff.
Has a clear understanding of both adoption and animal care policies and procedures.
Ensures proper handling and care of all animals within the facility at all times.
Cross trains staff.
Ensures all employees understand LifeLine adoption polies and procedures. (Adopters Welcome)
Creates protocols, check lists, other to ensure daily completion of all animal care and adoption tasks.
Ability to communicate clearly with staff and the public, including difficult conversations.
Has working knowledge of software.
Answers emails and calls from the public regarding pet adoptions.
Ability to relay pertinent information to adoption staff and animal care staff, including procedural changes.
Creates weekly or monthly work schedules for animal care and adoption staff to ensure full coverage at all times.
Ability to assist staff with matchmaking, adoption procedures and animal handling and care.
Inventories and orders supplies as needed to meet operational needs.
Notifies Director of Operations in regard to maintenance issues ASAP.
Maintains accurate animal inventory.
Ensures proper feeding, cleaning and medicating of all animals every day.
Communicates well with animal care, clinic and placement teams from the main shelter.
Ensures proper opening and closing protocol are accomplished daily.
Ensures building upkeep. (trash, poop, etc)

Qualifications:

Supervisory and animal handling experience preferred.
Excellent customer service skills and a positive attitude.
Extensive knowledge of dog behavior, breed recognition, common illnesses, and basic animal care training is required.
Ability to effectively communicate verbally and in writing.
Must demonstrate reliability, self-motivation, and the ability to work with limited supervision.
Ability to maintain flexible work hours.

Education and/or experience:

Minimum of two years of supervisory experience.
Minimum of one year animal handling experience in a professional setting.

Language Skills:

Must be able to read and interpret policies and procedures. Must be able to communicate professionally and effectively with customers, staff and volunteers.
Must have the ability to interpret a variety of instructions in written and verbal form and to follow those instructions with accuracy.

Work Environment:

While performing the duties of this job, the employee may be exposed to excessive noise.
While performing the duties of this job, the employee may encounter difficult customers and volunteers with whom they must interact in a professional manor.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

LifeLine Midtown Adoption Center Specialist

Department: Midtown Adoption Center
Reports to: Midtown Adoption Center Manager

SUMMARY
Responsible for counseling the public about potential pets for adoption; reviewing adoption
applications submitted by the public based on written guidelines; receiving adoption fees and
updating the software system with information necessary to complete the adoption. Completion
of necessary animal care duties such as cleaning, feeding, medicating, and providing enrichment
activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Use matchmaking criteria to connect potential adopters to their future pets to best ensure
positive outcomes.
Answer questions from the public about pets for adoption, including the behavior of
specific breeds, dog and cat behavior, pet care, and other pertinent information.
Review adoption questionnaires submitted by visitors and interact with them to facilitate
adoption decisions, if the applicant meets written adoption guidelines.
Must promote Lifeline Animal Project’s policies and philosophies.
Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate
life-saving best practices.
Complete paperwork for animals that have been adopted to ensure they are scheduled for
heartworm treatment or any other procedures.
Use software systems (Chameleon, Adopets, and Asana) to properly complete adoptions.
Handle adoption fees and perform cash box closing for the adoption cash box.
Provide excellent assistance to customers who are interested in adopting a dog or cat or
who are looking for their lost pet.
Properly clean and disinfect stainless steel water and food bowls daily.
Launder and fold towels and linens daily.
Provided necessary animal care (feeding, cleaning, enrichment, and so on).
Other tasks assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily.

Excellent customer service skills
Knowledge of dog behavior, training, and of animal breed recognition is also required.
Knowledge in animal health and well-being to include nutrition needs, resources for
information, knowledge of common animal diseases
Ability to identify animal species, breeds, ages, and sexes. Ability to identify signs of
animal illnesses and injuries. Ability to recognize common animal behavior.
Demonstrated personal communication knowledge to include effective phone skills,
effective interviewing techniques, public speaking, and the ability to communicate
effectively in writing and orally.
Must have a positive outlook and be a team player.
Must be available to work on weekends.
Must pass a background check and drug screening.

EDUCATION and/or EXPERIENCE
Minimum of a high school diploma. Must pass the general knowledge test and animal
knowledge test.

LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate
effectively with adopters and must provide good customer service skills.

REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to
follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not
air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Rescue Coordinator

Reports to: Animal Care Supervisors/Managers

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

This position is responsible for coordinating transfers to rescue groups and working with Kennel staff to identify animals that can be placed in rescue.

Essential Duties and Responsibilities:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:
Save Lives
Build Community
Be Compassionate
Be Exceptional Stewards
Take Responsibility
Maintain detailed, up-to-date records for all rescue groups and rescued animals.
Call and/or email rescue groups about available FCAS shelter animals and assist rescue groups with animal selection.
Identify, research, and recommend new rescue partners.
Maintain positive relationships with rescue partners.
Contact and coordinate the transfer of animals to out-of-state shelters.
Answer phone calls and emails from potential rescuers in a prompt, professional and informative manner.
Handle all customers in a polite and professional manner.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Excellent customer service skills.
Knowledge of general animal care principles and practices.
Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
Ability to understand and follow a variety of oral and written instructions/procedures.
Ability to learn animal management software system and accurately enter information into the software system.
Ability to serve the public and fellow employees with honesty and integrity.
Must be available to work on weekends.
Must pass background check.

Education and/or Experience:
Minimum of high school diploma or equivalent. One+ years’ experience in animal related field preferred.

Language Skills:
Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively to kennel visitors and provide good customer services skills.

Work Environment:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Veterinary Receptionist

Position: Veterinary Receptionist
Department: Clinic
Reports To: Clinic Manager

The primary job for a Veterinary Receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. The Veterinary Receptionist must remain professional and courteous to clients and co-workers while acting as the face of our public veterinary clinic. The position entails requires the ability to work closely with co-workers to ensure accurate record-keeping and processes.

Essential Job Functions:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility,Be Courageous, and Respect, Embrace and Celebrate Diversity

1. Telephone Communication

Responds to requests for services made via phone call and voicemail in a timely manner.
Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.
Follow standard operating procedures for clients requesting a records transfer.

2. Client Relations

Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian or manager.
Communicates with clients as needed regarding invoices and the medical status of their pets.
Provides clients with any information or instructions they will need prior to their appointments.
Maintains knowledge of current wellness-care standards and common medical problems.

3. Hospitality

Welcomes clients and patients to the practice and makes them comfortable, including greeting clients in a positive happy manner.
Monitors appointment schedule and communicates with clients about wait times.
Uses the client’s and pet’s names to personalize communication.
Distributes new-client paperwork to all new clients.

4. Appointment Scheduling

Schedules appointments using a computerized scheduling program in accordance with established hospital guidelines allocating the appropriate amount of time.
Schedules appointments to meet the clients’ needs and most efficiently use Veterinarians’ and staff members’ time.

5. Computer Use and Maintenance

Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
Generates financial and other reports (e.g., call-back lists and appointment lists) using the computer system, as directed.

6. Marketing and Client Education

Promotes the hospital to persons inquiring about the practice, fees, and products/services.
Promote the practice’s products and services to clients, making suggestions when appropriate.
Mails sympathy cards to clients.

7. Procedures and Protocols

Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
Maintains knowledge of the practice’s products and services.
Attends all staff and departmental meetings as requested.

8. Recordkeeping

Updates client files and patient records as needed.
Scans medical documents.
Faxes or emails medical records to requesters, with client’s permission.
Processes returned mail/postcards. Contacts client to verify and correct contact information.
Follows tracking procedures for requested record transfers.

9. Patient Discharge

Enters all charges into the computer and double-checks entries. Enters recall reminder codes into the computer as indicated.
Ensures that future reminders are set up in the computer system for the patient.
Presents clients with medications, instructions, new client kits, and any other items to take home.
Reviews discharge instructions, medications, and services rendered, and informs client of the total amount due if a technician is not available.
Schedules discharge and follow-up appointments.

10. Cash Handling

Accepts payments from the client. Accurately processes cash and charge card payments. Accurately invoices coupons and gift certificates when applicable.
Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit, and presenting reports and deposit receipts to the Practice Manager or owner.

11. Facility Maintenance

Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.
Restocks and arranges retail and point-of-purchase displays.
Opens the practice and sets up for the morning as directed.
Closes the practice for the evening as directed.

12. Personal Conduct

Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
Refrains from judging individuals during appointments; serve each customer with equal consideration and dignity.
Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.
Clocks in and out with time clock at the beginning and end of each day and during breaks.

13. Additional duties as needed to support and assist the veterinary team.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Possess superior customer service skills.
Education equivalent to the completion of the 12th grade.
Knowledge of general office practices, procedures, and techniques.
Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
Ability to complete assigned tasks in the time allotted without direct supervision.
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills.
A commitment to outstanding client service. veterinarian.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
Ability to learn and use all necessary databases
Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
Preferred: Ability to type 45 words per minute and use a 10-key adding machine.

Work Environment:
While performing the duties of this job, employee may be exposed to a kennel that is not air-
conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and
cats that are stray, injured, diseased or vicious.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Animal Care Manager

Position: Animal Care Manager
Department: Kennel
Reports To: Director of Operations

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

Responsible for managing kennel operations. Supervise and train Kennel staff. Create Kennel policies and standard operating procedures. Ensure the humane care of all animals at the shelter. Provide care, enrichment, and comfort to animals. Oversee humane euthanasia of animals when needed.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous and Respect, Embrace and Celebrate Diversity.
Interview and hire new Animal Care Specialists.
Create weekly/monthly staff schedules.
Ensures compliance of Department of Agriculture guidelines and regulations.
Provide input and advice concerning animal behavior in the kennel – which animals are struggling and where placement might be most beneficial.
Oversee, schedule, assign and review the daily work activities of the animal care staff.
Perform annual employee reviews. Discipline and coach employees when needed.
Define, train, enforce kennel policies and procedures.
Oversee daily intake of animals.
Oversee a daily kennel inventory of the animals housed in the facility.
Oversee the general cleanliness and sanitation of the shelter.
Instruct animal care staff in proper handling techniques of animals.
Coordinate scheduling of training classes for animal care and handling for all kennel staff.
Conduct training classes for all shelter staff. Topics should include safe animal handling, leashing and animal behavior.
Ensure proper humane techniques are followed.
Order and maintain supplies and materials needed in the kennel.
Ensure daily enrichment as prescribed by the behavior team.
Ensure animals are being properly medicated/monitor medical packets.
Oversee feed and feeding charts for all animals.
Maintain kennel records in the shelter management software systems.
Other tasks as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Excellent communication skills.
Advanced knowledge of general animal care principles and practices.
Five plus years supervisory experience in an animal shelter, rescue kennel, or veterinary practice.
Experience creating and implementing kennel policies.
Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
Ability to lift and carry 50 lbs. without assistance.
Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
Ability to understand and follow a variety of oral and written instructions/procedures.
Ability to learn animal management software system and accurately enter information into the software system.
Ability to handle performing or assisting with euthanasia.
Must be available to work on weekends.
Must pass background check and drug screening.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certification in euthanasia may be required.
Valid, Georgia Drivers license and clean driving record may be required.

WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to loud noises and unpleasant sights and odors. Employee may have to handle sick, injured, stray, diseased or vicious animals.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Animal Care Supervisor

Position: Animal Care Supervisor
Department: Kennel
Reports To: Director of Animal Care

SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals.

This position is responsible for supervising the kennel; training kennel personnel; ensuring the humane care of all animals impounded at the shelter and other tasks as assigned.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous and Respect, Embrace and Celebrate Diversity.
Oversee, assign, and review the daily work activities of the kennel staff.
Oversee the general care of all animals housed at the shelter and perform a daily walkthrough of the kennel.
Oversee a daily kennel inventory of the animals housed in the facility.
Enforce disease control, animal health, and sanitation protocols.
Enforce animal shelter policies and procedures.
Handle general maintenance problems at the shelter.
Instruct kennel personnel in proper and humane handling techniques of animals.
Perform routine first aid for injured animals.
Perform and supervise euthanasia to ensure proper humane techniques are being followed.
Maintain accurate drug records and logs.
Order and maintain supplies and materials needed in the kennel.
Monitor and evaluate job performance of kennel staff and handle disciplinary actions.
Oversee feeding and watering of animals.
Oversee the intake process and ensure that policy is being followed.
Oversee the care of quarantined animals.
Manage the staff fairly, effectively and efficiently and serve as a model for staff.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

At least 2 years experience in shelter or kennel supervision.
Advanced knowledge of animal behavior, habits, and husbandry.
Advanced animal handling skills for large and small animals.
Considerable knowledge of animal welfare programs.
Ability to prepare and maintain routine work records and reports.
Ability to supervise the work of assigned subordinates.
Ability to communicate effectively, both orally and in writing.
Certified in humane euthanasia. Ability to properly maintain drug logs.
Proven leadership ability.
Ability to train staff on kennel operation and animal care and handling.
Must be available to work on weekends.
Must pass a background check and drug screening.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

Director of Field Services

Position: Director of Field Services
Department: Field Services
Reports To: Shelter Director

SUMMARY:
Based in Atlanta, Georgia, LifeLine Animal Project is a leading 501(c)(3) nonprofit dedicated to ending shelter euthanasia of healthy and treatable animals. As the largest animal welfare organization in Georgia, LifeLine manages the Fulton and DeKalb County Animal shelters and provides enforcement services for Fulton County. They tackle the root causes of animal homelessness, promoting accessible pet care to keep people and pets together. With a focus on spay/neuter services and general wellness care, LifeLine offers top-notch veterinary services at affordable prices. Under the leadership of founder and CEO Rebecca Guinn, LifeLine has become a nationally recognized leader in animal welfare, revolutionizing animal care in metro Atlanta and preventing the euthanasia of tens of thousands of animals annually.

The Director of Field Services is responsible for the leadership, direction, oversight and effective management of all functions related to enforcement and the care and treatment of animals in-field. Areas of oversight include enforcement, animal care, wildlife conflict resolution and emergency response functions of the organization. The Director of Field Services ensures field services are provided on a continuous round-the-clock basis and done so within the parameters of all laws, regulations and procedures of the organization. The Director of Field Services acts as a primary contact for the Atlanta Fulton County Emergency Management Agency and represents the organization to the public regarding animal control and humane law enforcement operations. The Director of Field Services creates a positive and productive environment that supports collaborative relationships between departments and locations, with a focused approach to ensuring excellent care of animals, a high regard for the work of the field services department, and a respect for the humane treatment of animals.

ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Prokect: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous, and Respect, Embrace, and Celebrate Diversity
Develop and implement a community-focused model with an emphasis on engaging and informing the community in animal related care.
Understand Fulton County animal control ordinances and state laws regarding animals. Develop curriculum and teach classes to field and shelter staff relating to ordinance compliance, cruelty investigations, and disaster response.
Prepare and present ordinance violation cases for court and assist field services officers in case preparation.
Provide leadership, direction and appropriate resources to areas within their portfolio to ensure every effort is made to reach and maintain “excellence” in all functions and processes.
Ensure practices and procedures set by the organization and by law are adhered to and that deficiencies are identified and corrected swiftly.
Identify areas for additional training, modification of SOPs, and/or resources reallocation to help staff succeed in their roles and meet organizational expectations.
Analyze relevant laws and regulations, making recommendations for legislative action to better protect animals.
Network regionally and nationally on animal services response functions.
Ensure effective oversight and management of field services staff at all levels, including monitoring the management practices of direct reports.
Serve as liaison to local law enforcement agencies in the 14-jurisdiction service area.
Monitor and review cases as needed to ensure consistency and appropriate level of response.
Manage within budget.
Screen and handle citizen and government concerns and queries as needed; deal with unusual and emergency animal, field and facility situations.
Prepare reports and keep statistics as required by the Fulton County contract; analyze statistics to identify trends in the community.
Oversee the hiring, training, evaluating and developing of staff within the portfolio.
Direct and monitor the work of field services staff, including calls for service response, impoundment of animals, and interpretation of law and regulations.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum 5 years of experience in animal services field operations, with 5 years experience in a supervisory role.
Demonstrated expertise in animal control, law enforcement, care of wild and domestic animals, animal behavior, animal handling and ability to recognize signs of animal neglect and abuse.
Success in creating, developing and sustaining strong community-based teams and programs.
Four-year degree in animal welfare preferred.
Demonstrated experience in developing a team, building a positive culture, and working collaboratively across departments.
NACA certification as ACO I, ACO II and ACO III, required or able to obtain within the first 2 years of employment.
Successful applicants will have some disaster response or emergency management experience.
Knowledge of field services systems including CAD, radio systems, and sheltering software.
Advanced knowledge of Georgia state and county animal control ordinances and laws, or attained within 1 year.
Ability to prepare and maintain routine work records and reports.
Valid, Georgia driver’s license within six months and eligible for coverage under LifeLine’s auto insurance policy upon hiring.
Ability to supervise the work of assigned subordinates.
Ability to communicate effectively, both orally and in writing.
Must be available to work on some nights and weekends.
Must pass background check and drug screening before hiring.

WORK ENVIRONMENT:

Ability to lift 35 pounds over the head unassisted, 50 pounds from the ground to torso height unassisted regularly, and 50+ pounds assisted.
Comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
Ability to perform strenuous physical activity daily, including but not limited to: lifting and carrying, reaching, stooping, squatting, standing, and bending.
Due to the nature of field and shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, e ex odors, or sights; and extreme temperatures.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Pathways Coordinator - Cat Focused

Position: Cat Strategist
Department: Pathway Programs
Reports To: Pathway Programs Managers

JOB RESPONSIBILITIES:

Seek out foster homes for cats and kittens.
Maintain foster module in database to keep track of foster pets housed outside of the shelter.
Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
Be willing to work flexible hours and be on call if needed for foster emergencies.
Work with Veterinary staff on medical treatment of cats and kittens in foster care.
Train and monitor the care of kittens in the nursery.
Develop programs to enhance cat and kitten adoptions and foster placement.
Coordinate with rescue coordinator on rescue placement of cats and kittens
Conduct a daily inventory to determine placement options.
Develop strategies for recruitment and retention.
Work with Pathway Programs Coordinators and other departments to make sure that all foster needs are met in a timely manner.
Recruit, manage, train and celebrate volunteers for the Cat Foster Program.
Manage the Foster Coach Team.
Identify and create efficiencies throughout the program, such as restructuring the Foster Coach Team.
Assist Pathway Programs Manager in developing strategic placement plans for cats.
Collaborate with the Pathway Programs Coordinators to address specific behavior needs and support cats in foster.
Handle customer service issues and more serious situations like lost cats, cat bites, and fading kittens.
Have a shelter presence to handle onsite foster customer service experiences and assist in tasks relating to dog foster placements such as matchmaking, introductions, behavior and medical consults, and handoffs.
Make sure that home visits and assure that Department of Agriculture paperwork is up to date.
Counsel foster volunteers. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain connection even when volunteers are not housing an animal.
Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. Provide appointment information to foster volunteers and follow-up if appointments are missed. Reschedule as needed.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Experience in animal related field preferably demonstrating behavior modification knowledge.
Certification in animal behavior training or working toward certification highly desired. ∙
Excellent customer service skills.
Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
Must be available to work on weekends.
Organized with excellent recordkeeping skills.
Must pass background check and drug screening.

EDUCATION and/or EXPERIENCE:

Minimum of high school diploma and experience in the animal related field.

LANGUAGE SKILLS:

Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively to adopters and must provide good customer services skills.

REASONING ABILITY:

Valid, Georgia Drivers license may be required.
Animal behavior and/or training certification a plus.

WORK ENVIRONMENT:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

To apply, please sent a cover letter, resume, and salary history to employment@lifelineanimal.org.

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