Careers

Do you want to turn your passion for animal welfare into a meaningful career? If you are looking for a new path with purpose, check out the current career opportunities at LifeLine’s Fulton County Animal Services! As the largest animal welfare organization in Georgia, working at LifeLine is more than just a job. It’s meaningful work directly impacting Atlanta’s pets and pet owners, saving lives, and keeping families together. If you’re hardworking, collaborative and passionate about animals, we’d love to meet you!

We have a wide variety of career opportunities available, including animal care, animal placement, community support and veterinary care. As a LifeLine employee, you’ll enjoy the benefits of paid time off, paid holidays, comprehensive health insurance plans, discounted veterinary care for your pets and more. And the best perk of all, helping animals!

Are you IN? Check out our available positions below and apply to work at LifeLine’s Fulton County Animal Services.

Reports to: Adoption Supervisor

Responsible for counseling the public about potential pets for adoption; reviewing adoption applications submitted by the public based on written guidelines; receiving adoption fees and updating the software system with information necessary to complete the adoption. Other tasks include submitting clinic paperwork, scheduling surgery appointments, and other administrative work.

Essential Duties and Responsibilities:

  • Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
  • Use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
  • Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, pet care, and other pertinent information.
  • Review adoption questionnaires submitted by visitors with Adoptions Ambassadors and interact with them to facilitate adoption decisions, if the applicant meets written adoption guidelines. Notify potential adopter of placement decisions in a professional manner.
  • Must promote Lifeline Animal Project’s policies and philosophies.
  • Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
  • Complete clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
  • Use software system (Chameleon and Adopets) to properly complete adoptions.
  • Handle adoptions fees and perform cash box closing for the adoption cash box.
  • Coordinate with clinic management concerning the surgery schedule, heartworm treatments, microchipping, etc.
  • Assist in identifying animals for “ready to go” surgery and coordinate surgery scheduling and other duties assigned.

Desired Skills:

  • Excellent customer service skills.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
  • Knowledge of dog and cat behavior, training and of animal breed recognition is also required.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to identify animal species, breeds, ages and sexes. Ability to identify signs of animal illnesses and injuries, and recognize common animal behavior.


Qualifications/Educational Background:

  • Minimum of high school diploma
  • 1+ years’ experience in animal related field.
  • Must have a positive attitude and be a team player.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must pass general knowledge test and animal knowledge test.

Language Skills:

Must be able to read and interpret policies and procedures. Must be able to communicate effectively to adopters and must provide good customer services skills.

Reasoning Ability:

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Animal Care Supervisor

Our Animal Care Specialists provide direct, hands-on care for the pets in our shelter. The Animal Care team is responsible for cleaning cages and kennels, feeding pets, processing pets during intake, and assisting customers who are interested in adopting a pet. Other duties may include medicating pets, contacting owners of tagged pets, assisting in rehabilitation of and transporting pets, and other tasks as assigned.

Essential Duties and Responsibilities:

  • Properly clean and disinfect stainless steel dog and cat cages and dog kennels.
  • Properly feed and provide water to dogs, cats and other species based on age, size, weight and condition.
  • Provide excellent assistance to community members who are interested in adopting a dog or cat or who are looking for their lost pet.
  • Notify animal care supervisors or veterinary personnel of sick or pregnant animals.
  • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats.
  • Process the intake of dogs, cats and other pets to include entering data correctly in animal management software, vaccinating animals, deworming animals, taking pictures, scanning animals for chips and looking for ID tags.
  • Update animal management software when a pet’s status or kennel location has changed.
  • Notify the owners of microchipped or tagged pets that their pet has been found and residing at the shelter.
  • Euthanize pets or assist with euthanasia.
  • Take specimens of rabies-suspect pets.
  • Transport sick or injured pets to offsite veterinarians or outreach events as needed.
  • Other tasks as assigned.


Desired Skills:

  • Animal Care – Knowledge of general animal care principles and practices. Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
  • Handle seeing and dealing with animals that have been abused, neglected or treated cruelly. Handle performing or assisting with euthanasia.
  • Customer Service – Excellent customer service, oral and written communication skills, performed with compassion, honesty and integrity.
  • Endurance – Stand for extended periods (8 hours a day), bend and reach to perform assigned work activities, and lift and carry 50 lbs. without assistance.
  • Comprehension – Understand and follow a variety of oral and written instructions and procedures.
  • Technology – Learn animal management software system and accurately enter information into the software system.


Qualifications/Educational Background:

  • Must be available to work on weekends, pass a background check and drug screening.
  • Minimum of high school diploma or equivalent.
  • One+ years’ experience in animal related field preferred.
  • Must have reliable transportation.
  • Must like animals!

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Field Services Supervisor

Enforce animal control ordinances and animal laws. Assist and advise the public about proper animal care and provide information regarding resources available for animal care. Resolve conflicts regarding animals. Impound animals. Investigate cruelty complaints, animal bites and other animal related complaints.

Essential Duties and Responsibilities:

  • Understand Fulton County animal control ordinances and state laws regarding animals. Explain these laws to the public.
  • Receive and investigate complaints and reports from the public and other agencies regarding stray, dangerous, unwanted or improperly controlled animals.
  • Drive vehicle and patrol a designated geographical area of the County and enforce animal regulations, laws and ordinances.
  • Tactfully handle complaints and try to remedy problems and resolve conflicts.
  • Consult supervisors by radio in the handling of unusual and/or difficult situations.
  • Issue violation notices and court citations, collect evidence and appear in court as a witness.
  • Request law enforcement procedures including warrants, arrests, search and seizures. Work cooperatively with other law enforcement groups when joint action is required.
  • Rescue sick, injured or trapped animals. Humanely capture stray animals.
  • Advise the public about proper animal care and responsibility.
  • Answer emergency calls concerning persons bitten by animals; quarantine potentially rabid animals.
  • Administer first aid or minor treatments to animals; pick up and transport sick, injured or dead animals
  • Perform euthanasia procedures when requested by supervisor.
  • Interact with the public in a professional and knowledgeable manner to maintain public confidence and safety; speak at schools and to other community groups concerning animal control services.
  • Prepare reports, keep records and fill out forms concerning animal control violations and transactions.
  • Clean and disinfect vehicle and equipment at proper intervals with proper cleaning products.
  • Humanely, safely and competently handle all animals including vicious or feral animals


Desired Skills:

  • Excellent communication and presentation skills.
  • Knowledge of state and county animal control ordinances and laws.
  • Expert animal handling skills for large and small animals.
  • Ability to prepare and maintain routine work records and reports.


Qualifications/Educational Background:

  • Minimum 2 years of experience in animal services field operations.
  • Four-year degree in criminal justice or animal welfare, preferred.
  • NACA certification as ACO I and ACO II.
  • Additional certification and training in animal cruelty and investigation a plus.
  • Valid, Georgia drivers license and eligible for coverage under LifeLine’s auto insurance policy.
  • Must be available to work nights and weekends as needed.


To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Community Support Supervisor

The Community Support Department aims to keep pets with the people who love them by supporting pet owners in need. Community Support is also responsible for providing quality and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals and helping owners looking for lost pets. The Community Support Supervisor supports these efforts through the direct daily management of all department employees (Community Caseworkers) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. The Community Support Supervisor role is a working Supervisor position with the expectation that this person acts as an additional Community Caseworker as the need arises. The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and coach staff as needed.

Essential Duties and Responsibilities:

  • Provide daily direction and communication to employees so that clients are assisted in a timely, efficient, consistent and knowledgeable manner.
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external clients.
  • Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
  • Assist with team Community Caseworker duties on a regular basis.
  • Work closely with Community Support Manager to resolve client concerns.
  • Coordinate with our DeKalb County Animal Control and Enforcement Officers to inform clients of citations, court case updates and bite quarantine requirements.
  • Use appropriate judgment in upward communication regarding department or employee concerns.
  • Track shelter finances on a weekly basis and support Community Support Manager with daily reconciliation.
  • Develop weekly and monthly statistical reports concerning client volume issues and resolutions, and other appropriate efficiency measurements.
  • Serve as back-up for every position and function in the department.
  • Prepare office supply and equipment orders for Director approval.
  • Work collaboratively with all departments to ensure excellent customer service in all areas of the shelter.
  • Support department employees with counseling the public on supporting their pets, rehoming assistance, and directing the public to other community resources.
  • Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.


Desired Skills:

  • Compassion for pets and their owners.
  • Passion for serving the community.
  • Ability to develop and motivate a team.
  • Ability to communicate effectively to a variety of audiences.
  • Excellent organizational skills.
  • Excellent customer service skills.
  • General animal behavior and care knowledge.
  • Flexible and able to handle multiple, competing priorities.
  • Attention to detail and accuracy in communication, note documentation, and data entry.


Qualifications/Educational Background:

  • Minimum 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
  • Degree or certificates in social services, customer service, business management or related field; or, a combination of education and experience in relevant areas.
  • Training certification in customer conflict resolution.
  • Community outreach or advocacy experience.
  • Animal experience preferred.
  • Proven leadership experience.


To apply, please send a resume and salary history to employment@lifelineanimal.org.

Reports to: Foster Supervisor

The Feline Foster Coordinator plays an important role in the overall Foster Program. The success of the Foster Program is heavily contingent upon developing positive working relationships with foster parents and shelter staff. This role oversees the current feline foster program and develops new programs to support the placement of cats and kittens into foster care. The Coordinator manages the foster home visit process, maintains a database of foster information, produces reports as needed and develops and manages a feline enrichment program.

Essential Duties and Responsibilities:

  • Recruit, interview and select volunteers for the Feline Foster Program. Coordinate with the Volunteer Coordinator as volunteers express foster interest.
  • Conduct home visits as part of the foster volunteer evaluation process. Document inspections as required by Department of Agriculture regulations.
  • Maintain foster module in Chameleon to keep track of foster pets housed outside of the shelter.
  • Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
  • Handle Foster to Adopt (FTA) kitten adoptions including conducting a home visit, coordinating with the adoptions department to schedule surgery and communicating follow up care and needs up to finalizing adoption.
  • Develop programs to enhance cat and kitten adoptions and foster placement.
  • Work closely with Volunteer Coordinator on volunteer opportunities that assist with foster processes, home visits and animal care.
  • Work with Veterinary staff on medical treatment of cats and kittens in foster care.
  • Monitor and provide care of the kittens in the nursery while maintaining a clean environment.
  • Coordinate with other Departments as it pertains to foster cats and shelter population, including the rescue department on rescue placement of cats and kittens.
  • Be willing to work flexible hours and/or from home and be on call if needed, including working past closing hours if a placement takes longer than expected or an emergency arises.
  • Provide excellent customer service to fosters, shelter visitors, coworkers, and volunteers.
  • Support and assist other members of placement staff and other departments within shelter when needed as assigned.
  • Maintain current files in orderly fashion, produce reports as needed and stock all documents needed for foster packets.
  • Must promote LifeLine Animal Project’s policies and philosophies.
  • Other duties as assigned.


Desired Skills:

  • Knowledge of animal behavior, habits, and husbandry.
  • Animal handling skills for large and small animals.
  • Compassion for animals and owners and passion for serving the community.
  • Ability to prepare and maintain routine work records and reports.
  • Ability to communicate effectively, both orally and in writing.


Qualifications/Educational Background:

  • A minimum of 2 years’ experience in a shelter or kennel.
  • Considerable knowledge of animal welfare programs.
  • Must be available to work on weekends.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

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