Do you want to turn your passion for animal welfare into a meaningful career? If you are looking for a new path with purpose, check out the current career opportunities at LifeLine’s Fulton County Animal Services! As the largest animal welfare organization in Georgia, working at LifeLine is more than just a job. It’s meaningful work directly impacting Atlanta’s pets and pet owners, saving lives, and keeping families together. If you’re hardworking, collaborative and passionate about animals, we’d love to meet you!
We have a wide variety of career opportunities available, including animal care, animal placement, community support and veterinary care. As a LifeLine employee, you’ll enjoy the benefits of paid time off, paid holidays, comprehensive health insurance plans, discounted veterinary care for your pets and more. And the best perk of all, helping animals!
Are you IN? Check out our available positions below and apply to work at LifeLine’s Fulton County Animal Services.
Reports to: Animal Care Supervisor
Our Animal Care Specialists provide direct, hands-on care for the pets in our shelter. The Animal Care team is responsible for cleaning cages and kennels, feeding pets, processing pets during intake, and assisting customers who are interested in adopting a pet. Other duties may include medicating pets, contacting owners of tagged pets, assisting in rehabilitation of and transporting pets, and other tasks as assigned.
Essential Duties and Responsibilities:
- Properly clean and disinfect stainless steel dog and cat cages and dog kennels.
- Properly feed and provide water to dogs, cats and other species based on age, size, weight and condition.
- Provide excellent assistance to community members who are interested in adopting a dog or cat or who are looking for their lost pet.
- Notify animal care supervisors or veterinary personnel of sick or pregnant animals.
- Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats.
- Process the intake of dogs, cats and other pets to include entering data correctly in animal management software, vaccinating animals, deworming animals, taking pictures, scanning animals for chips and looking for ID tags.
- Update animal management software when a pet’s status or kennel location has changed.
- Notify the owners of microchipped or tagged pets that their pet has been found and residing at the shelter.
- Euthanize pets or assist with euthanasia.
- Take specimens of rabies-suspect pets.
- Transport sick or injured pets to offsite veterinarians or outreach events as needed.
- Other tasks as assigned.
Desired Skills:
- Animal Care – Knowledge of general animal care principles and practices. Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
- Handle seeing and dealing with animals that have been abused, neglected or treated cruelly. Handle performing or assisting with euthanasia.
- Customer Service – Excellent customer service, oral and written communication skills, performed with compassion, honesty and integrity.
- Endurance – Stand for extended periods (8 hours a day), bend and reach to perform assigned work activities, and lift and carry 50 lbs. without assistance.
- Comprehension – Understand and follow a variety of oral and written instructions and procedures.
- Technology – Learn animal management software system and accurately enter information into the software system.
Qualifications/Educational Background:
- Must be available to work on weekends, pass a background check and drug screening.
- Minimum of high school diploma or equivalent.
- One+ years’ experience in animal related field preferred.
- Must have reliable transportation.
- Must like animals!
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Position: Community Support Caseworker
Department: Client Services
Reports to: Community Support Manager
SUMMARY:
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.
Fundamentally, the mission of this team is to keep people and pets together. This role achieves this by working with pet owners to provide support and assistance for a wide range of pet needs. It is critical that the Community Support Caseworker approaches every community encounter with respect, kindness, and compassion, and maintains an open mind and inclusive attitude.
ESSENTIAL JOB FUNCTIONS:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.
- Uphold the standards and values of LifeLine Animal Project: Save Lives, Build Community, Be Compassionate, Be Exceptional Stewards, Take Responsibility, Be Courageous, and Respect, Embrace, and Celebrate Diversity
- Provide excellent customer service to clients, field officers, coworkers, and volunteers.
- Respond to pet owners requesting assistance.
- Connect owners to community resources such as food banks, medical services, temporary boarding, fence repair, or human services programs.
- Support owners with rehoming when they can no longer keep their pet; partner with rescue/adoptions/foster teams for intake-to-placement pathways for urgent intakes
- Offer information on spay/neuter, training classes, vaccines, and general pet care.
- Offer pet owners food, crates, runners, and other supplies that may be available.
- Establish, research, and maintain partnerships with community organizations
- Keep records of all communications and assistance provided to pet owners. Produce reports as requested.
- Take primary responsibility over answering the main phone line.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Compassion for animals and owners
- Excellent customer service skills
- Passion for serving the community
- Clear oral and written communications
- Problem solving and ability to withhold judgment
- Ability to come up with creative and individualized solutions for each client
- Comfort with ambiguity
- General animal behavior and care knowledge
- Attention to detail and accuracy in communication, note documentation, and data entry
- Knowledge of Google Docs and Google Sheets
- Comfort with using computer software and databases
- Community outreach, social services, or advocacy experience
- Animal experience preferred
- Valid Georgia driver’s license
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Position: Community Support Manager
Department: Client Services
Reports to: Client Services Director
SUMMARY:
Responsible for managing the Community Support department. Develop programs and resources for animals and humans with the goals of keeping pets in their homes and connecting stray pets with new homes. Build relationships with existing community resources. Manage Community Support and Client Services staff. Coordinate with all levels of shelter staff. Develop work processes and technology to accurately capture department work records and community engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Other duties may be assigned.
- Manage Community Support and Client Services staff. Interview, hire, and train staff.
- Provide employees with informal and formal performance feedback. Conduct performance evaluations, counseling sessions, and performance action plans as needed.
- Work with Client Services Director to develop and reach KPIs/goals for the department that are in alignment with shelter goals of servicing more animals in the community.
- Develop programs that provide resources, education, training, and information to the public and their pets.
- Contact and develop existing community resources such as food banks, social services, utility payment grants, etc. Utilize these relationships to assist shelter and community clients.
- Provide support to Field Services for non-emergency issues by providing support and resources to pets and owners in the field.
- Manage Friendly Finder program with the goal of connecting stray animals with temporary homes.
- Develop Standard Operating Procedures for the department. Keep procedures updated and staff trained in their use.
- Train staff to deliver services and programs with an open-minded and inclusive attitude.
- Treat each community encounter with respect, kindness, and compassion.
- Coordinate with Animal Behavior Specialist and Behavior Caseworkers if advice is needed to assist pet owners with behavior advice.
- Work with shelter medical staff as well as CAC Clinic staff to provide medical care to pets in need.
- Develop or utilize existing technology to capture department work. Produce reports as requested.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Problem solving ability
- Compassion for animals and owners
- Passion for serving the community
- Excellent customer service skills
- Clear oral and written communications
- General animal behavior and care knowledge
- Attention to detail and accuracy in communication, note documentation, and data entry
EDUCATION and/or EXPERIENCE
Minimum of bachelor’s degree or equivalent education and experience. Community outreach, social service, or advocacy experience. Supervisory or management experience required. Project management experience a plus. Animal experience preferred.
LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate effectively to clients, coworkers, and volunteers and must possess good customer service skills.
REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly. Working within standard guidelines and protocols, must have the ability to tailor each inquiry response to the individual situation.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Georgia driver’s license and ability to meet insurance underwriting guidelines required.
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Field Services Supervisor
Enforce animal control ordinances and animal laws. Assist and advise the public about proper animal care and provide information regarding resources available for animal care. Resolve conflicts regarding animals. Impound animals. Investigate cruelty complaints, animal bites and other animal related complaints.
Essential Duties and Responsibilities:
- Understand Fulton County animal control ordinances and state laws regarding animals. Explain these laws to the public.
- Receive and investigate complaints and reports from the public and other agencies regarding stray, dangerous, unwanted or improperly controlled animals.
- Drive vehicle and patrol a designated geographical area of the County and enforce animal regulations, laws and ordinances.
- Tactfully handle complaints and try to remedy problems and resolve conflicts.
- Consult supervisors by radio in the handling of unusual and/or difficult situations.
- Issue violation notices and court citations, collect evidence and appear in court as a witness.
- Request law enforcement procedures including warrants, arrests, search and seizures. Work cooperatively with other law enforcement groups when joint action is required.
- Rescue sick, injured or trapped animals. Humanely capture stray animals.
- Advise the public about proper animal care and responsibility.
- Answer emergency calls concerning persons bitten by animals; quarantine potentially rabid animals.
- Administer first aid or minor treatments to animals; pick up and transport sick, injured or dead animals
- Perform euthanasia procedures when requested by supervisor.
- Interact with the public in a professional and knowledgeable manner to maintain public confidence and safety; speak at schools and to other community groups concerning animal control services.
- Prepare reports, keep records and fill out forms concerning animal control violations and transactions.
- Clean and disinfect vehicle and equipment at proper intervals with proper cleaning products.
- Humanely, safely and competently handle all animals including vicious or feral animals
Desired Skills:
- Excellent communication and presentation skills.
- Knowledge of state and county animal control ordinances and laws.
- Expert animal handling skills for large and small animals.
- Ability to prepare and maintain routine work records and reports.
Qualifications/Educational Background:
- Minimum 2 years of experience in animal services field operations.
- Four-year degree in criminal justice or animal welfare, preferred.
- NACA certification as ACO I and ACO II.
- Additional certification and training in animal cruelty and investigation a plus.
- Valid, Georgia drivers license and eligible for coverage under LifeLine’s auto insurance policy.
- Must be available to work nights and weekends as needed.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Director of Volunteer Services and Placement Manager
The Volunteer and Event Coordinator plays a key role in the development of LifeLine’s volunteer program. The success of the Volunteer Program is heavily contingent upon developing and maintaining positive working relationships with volunteers. This role recruits, trains and supervises volunteers, and assists with events requested by other departments. The Coordinator maintains volunteer records, coordinates volunteer schedules, prepares volunteer program reports, and liaises with the community to attract new volunteer individuals and groups.
Essential Duties and Responsibilities:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.
- Recruit, direct, guide, and train volunteers in performance of the respective duties.
- Build positive relationships with volunteers by greeting on-site volunteers daily. Provide opportunities for volunteers to give feedback, understand policies and interact in professional and social settings.
- Coordinate with other departments in the development and implementation of new volunteer programs.
- Evaluate, implement and keep current volunteer applications and screening process, volunteer handbook and training manuals on a regular basis.
- Prepare volunteer job descriptions and volunteer training manuals.
- Facilitate professional interaction between volunteers and LifeLine staff.
- Schedule and conduct volunteer orientations and community service orientations.
- Schedule and confirm volunteers for special events and other activities as requested from other departments.
- Schedule volunteers for off-site adoptions (and additional locations on an “as needed” basis) and confirm on a weekly basis.
- Record cancellations and make necessary changes to ensure adequate coverage of volunteer help.
- Work in conjunction with the public and companies/organizations that are interested in community service projects.
- Keep record of special project volunteer hours and write letters of completed service when requested.
- Manage the volunteer database to keep track of all volunteers, orientation dates, training dates, monies collected, and all other information pertaining to individual volunteer job skills and work preference.
- Schedule volunteers for various positions in the shelter to ensure consistent and even coverage.
- Interface and cooperate with other departments within the organization by being involved in various planning committees.
- Perform customer service to the standards set forth in LifeLine’s employee manual.
- May drive company vehicle in performance of company business.
- Perform other duties as assigned.
Desired Skills:
- Experience in, or expected to learn, essential animal handling techniques and understand basic
- animal behavior.
- Highly developed emotional intelligence, ethical decision making, and capacity to navigate multiple interests to achieve positive outcomes.
- Excellent written and verbal communication skills.
- Highly organized and have excellent attention to detail.
- Responds in a timely manner with appropriate and accurate information.
- Ability to be adaptive and responsive to evolving priorities.
- Ability to work with minimal supervision.
- Ability and willingness to work as a team member and establish and maintain positive working relationships.
- Supports a non-judgmental approach to people, adopters and the community.
Qualifications/Educational Background:
- Experience managing volunteers as a staff member or volunteer
- Proficiency with Microsoft Office, Google Suite, Asana, Digital Cheetah, or similar programs, and a willingness to learn additional computer programs.
- Must be available to work a Tuesday/Wednesday – Saturday schedule.
- Possession of a valid Georgia driver’s license and driving record acceptable to LifeLine insurance carrier.
- Preferred: 1 year experience in a Volunteer Coordinator position.
- Preferred: 1 year of animal welfare experience and animal handling experience.
Working Conditions: Work is performed at an animal shelter in office space and throughout LifeLine facilities and in public spaces. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, and sharp objects. Field conditions may be encountered. Able to lift up to 50 lb with assistance, long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Able to handle all sizes and activity levels of animals.
This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, rush jobs, or technological breakdowns in departments.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Community Support Supervisor
The Community Support Department aims to keep pets with the people who love them by supporting pet owners in need. Community Support is also responsible for providing quality and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals and helping owners looking for lost pets. The Community Support Supervisor supports these efforts through the direct daily management of all department employees (Community Caseworkers) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. The Community Support Supervisor role is a working Supervisor position with the expectation that this person acts as an additional Community Caseworker as the need arises. The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and coach staff as needed.
Essential Duties and Responsibilities:
- Provide daily direction and communication to employees so that clients are assisted in a timely, efficient, consistent and knowledgeable manner.
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external clients.
- Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
- Assist with team Community Caseworker duties on a regular basis.
- Work closely with Community Support Manager to resolve client concerns.
- Coordinate with our DeKalb County Animal Control and Enforcement Officers to inform clients of citations, court case updates and bite quarantine requirements.
- Use appropriate judgment in upward communication regarding department or employee concerns.
- Track shelter finances on a weekly basis and support Community Support Manager with daily reconciliation.
- Develop weekly and monthly statistical reports concerning client volume issues and resolutions, and other appropriate efficiency measurements.
- Serve as back-up for every position and function in the department.
- Prepare office supply and equipment orders for Director approval.
- Work collaboratively with all departments to ensure excellent customer service in all areas of the shelter.
- Support department employees with counseling the public on supporting their pets, rehoming assistance, and directing the public to other community resources.
- Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.
Desired Skills:
- Compassion for pets and their owners.
- Passion for serving the community.
- Ability to develop and motivate a team.
- Ability to communicate effectively to a variety of audiences.
- Excellent organizational skills.
- Excellent customer service skills.
- General animal behavior and care knowledge.
- Flexible and able to handle multiple, competing priorities.
- Attention to detail and accuracy in communication, note documentation, and data entry.
Qualifications/Educational Background:
- Minimum 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
- Degree or certificates in social services, customer service, business management or related field; or, a combination of education and experience in relevant areas.
- Training certification in customer conflict resolution.
- Community outreach or advocacy experience.
- Animal experience preferred.
- Proven leadership experience.
To apply, please send a resume and salary history to employment@lifelineanimal.org.
Reports to: Foster Supervisor
The Feline Foster Coordinator plays an important role in the overall Foster Program. The success of the Foster Program is heavily contingent upon developing positive working relationships with foster parents and shelter staff. This role oversees the current feline foster program and develops new programs to support the placement of cats and kittens into foster care. The Coordinator manages the foster home visit process, maintains a database of foster information, produces reports as needed and develops and manages a feline enrichment program.
Essential Duties and Responsibilities:
- Recruit, interview and select volunteers for the Feline Foster Program. Coordinate with the Volunteer Coordinator as volunteers express foster interest.
- Conduct home visits as part of the foster volunteer evaluation process. Document inspections as required by Department of Agriculture regulations.
- Maintain foster module in Chameleon to keep track of foster pets housed outside of the shelter.
- Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques.
- Handle Foster to Adopt (FTA) kitten adoptions including conducting a home visit, coordinating with the adoptions department to schedule surgery and communicating follow up care and needs up to finalizing adoption.
- Develop programs to enhance cat and kitten adoptions and foster placement.
- Work closely with Volunteer Coordinator on volunteer opportunities that assist with foster processes, home visits and animal care.
- Work with Veterinary staff on medical treatment of cats and kittens in foster care.
- Monitor and provide care of the kittens in the nursery while maintaining a clean environment.
- Coordinate with other Departments as it pertains to foster cats and shelter population, including the rescue department on rescue placement of cats and kittens.
- Be willing to work flexible hours and/or from home and be on call if needed, including working past closing hours if a placement takes longer than expected or an emergency arises.
- Provide excellent customer service to fosters, shelter visitors, coworkers, and volunteers.
- Support and assist other members of placement staff and other departments within shelter when needed as assigned.
- Maintain current files in orderly fashion, produce reports as needed and stock all documents needed for foster packets.
- Must promote LifeLine Animal Project’s policies and philosophies.
- Other duties as assigned.
Desired Skills:
- Knowledge of animal behavior, habits, and husbandry.
- Animal handling skills for large and small animals.
- Compassion for animals and owners and passion for serving the community.
- Ability to prepare and maintain routine work records and reports.
- Ability to communicate effectively, both orally and in writing.
Qualifications/Educational Background:
- A minimum of 2 years’ experience in a shelter or kennel.
- Considerable knowledge of animal welfare programs.
- Must be available to work on weekends.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Adoption Supervisor
Responsible for counseling the public about potential pets for adoption; reviewing adoption applications submitted by the public based on written guidelines; receiving adoption fees and updating the software system with information necessary to complete the adoption. Other tasks include submitting clinic paperwork, scheduling surgery appointments, and other administrative work.
Essential Duties and Responsibilities:
- Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
- Use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
- Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, pet care, and other pertinent information.
- Review adoption questionnaires submitted by visitors with Adoptions Ambassadors and interact with them to facilitate adoption decisions, if the applicant meets written adoption guidelines. Notify potential adopter of placement decisions in a professional manner.
- Must promote Lifeline Animal Project’s policies and philosophies.
- Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
- Complete clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
- Use software system (Chameleon and Adopets) to properly complete adoptions.
- Handle adoptions fees and perform cash box closing for the adoption cash box.
- Coordinate with clinic management concerning the surgery schedule, heartworm treatments, microchipping, etc.
- Assist in identifying animals for “ready to go” surgery and coordinate surgery scheduling and other duties assigned.
Desired Skills:
- Excellent customer service skills.
- Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
- Knowledge of dog and cat behavior, training and of animal breed recognition is also required.
- Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
- Ability to identify animal species, breeds, ages and sexes. Ability to identify signs of animal illnesses and injuries, and recognize common animal behavior.
Qualifications/Educational Background:
- Minimum of high school diploma
- 1+ years’ experience in animal related field.
- Must have a positive attitude and be a team player.
- Must be available to work on weekends.
- Must pass background check and drug screening.
- Must pass general knowledge test and animal knowledge test.
Language Skills:
Must be able to read and interpret policies and procedures. Must be able to communicate effectively to adopters and must provide good customer services skills.
Reasoning Ability:
Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.
Work Environment:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Director of Operations
Job Overview: Manage the adoption facility, adoption and animal care teams for a LifeLine adoption center. Hire, train, couch, support, and counsel staff. Ensure proper protocols and procedures are being followed by both animal care and adoptions teams.
Responsibilities and Duties:
- Hire, train and counsel animal care and adoption staff.
- Has a clear understanding of both adoption and animal care policies and procedures.
- Ensures proper handling and care of all animals within the facility at all times.
- Cross trains staff.
- Ensures all employees understand LifeLine adoption polies and procedures. (Adopters Welcome)
- Creates protocols, check lists, other to ensure daily completion of all animal care and adoption tasks.
- Ability to communicate clearly with staff and the public, including difficult conversations.
- Has working knowledge of software.
- Answers emails and calls from the public regarding pet adoptions.
- Ability to relay pertinent information to adoption staff and animal care staff, including procedural changes.
- Creates weekly or monthly work schedules for animal care and adoption staff to ensure full coverage at all times.
- Ability to assist staff with matchmaking, adoption procedures and animal handling and care.
- Inventories and orders supplies as needed to meet operational needs.
- Notifies Director of Operations in regard to maintenance issues ASAP.
- Maintains accurate animal inventory.
- Ensures proper feeding, cleaning and medicating of all animals every day.
- Communicates well with animal care, clinic and placement teams from the main shelter.
- Ensures proper opening and closing protocol are accomplished daily.
- Ensures building upkeep. (trash, poop, etc)
Qualifications:
- Supervisory and animal handling experience preferred.
- Excellent customer service skills and a positive attitude.
- Extensive knowledge of dog behavior, breed recognition, common illnesses, and basic animal care training is required.
- Ability to effectively communicate verbally and in writing.
- Must demonstrate reliability, self-motivation, and the ability to work with limited supervision.
- Ability to maintain flexible work hours.
Education and/or experience:
- Minimum of two years of supervisory experience.
- Minimum of one year animal handling experience in a professional setting.
Language Skills:
- Must be able to read and interpret policies and procedures. Must be able to communicate professionally and effectively with customers, staff and volunteers.
- Must have the ability to interpret a variety of instructions in written and verbal form and to follow those instructions with accuracy.
Work Environment:
- While performing the duties of this job, the employee may be exposed to excessive noise.
- While performing the duties of this job, the employee may encounter difficult customers and volunteers with whom they must interact in a professional manor.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Department: Midtown Adoption Center
Reports to: Midtown Adoption Center Manager
SUMMARY
Responsible for counseling the public about potential pets for adoption; reviewing adoption
applications submitted by the public based on written guidelines; receiving adoption fees and
updating the software system with information necessary to complete the adoption. Completion
of necessary animal care duties such as cleaning, feeding, medicating, and providing enrichment
activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Use matchmaking criteria to connect potential adopters to their future pets to best ensure
positive outcomes. - Answer questions from the public about pets for adoption, including the behavior of
specific breeds, dog and cat behavior, pet care, and other pertinent information. - Review adoption questionnaires submitted by visitors and interact with them to facilitate
adoption decisions, if the applicant meets written adoption guidelines. - Must promote Lifeline Animal Project’s policies and philosophies.
- Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate
life-saving best practices. - Complete paperwork for animals that have been adopted to ensure they are scheduled for
heartworm treatment or any other procedures. - Use software systems (Chameleon, Adopets, and Asana) to properly complete adoptions.
- Handle adoption fees and perform cash box closing for the adoption cash box.
- Provide excellent assistance to customers who are interested in adopting a dog or cat or
who are looking for their lost pet. - Properly clean and disinfect stainless steel water and food bowls daily.
- Launder and fold towels and linens daily.
- Provided necessary animal care (feeding, cleaning, enrichment, and so on).
- Other tasks assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily.
- Excellent customer service skills
- Knowledge of dog behavior, training, and of animal breed recognition is also required.
- Knowledge in animal health and well-being to include nutrition needs, resources for
information, knowledge of common animal diseases - Ability to identify animal species, breeds, ages, and sexes. Ability to identify signs of
animal illnesses and injuries. Ability to recognize common animal behavior. - Demonstrated personal communication knowledge to include effective phone skills,
effective interviewing techniques, public speaking, and the ability to communicate
effectively in writing and orally. - Must have a positive outlook and be a team player.
- Must be available to work on weekends.
- Must pass a background check and drug screening.
EDUCATION and/or EXPERIENCE
Minimum of a high school diploma. Must pass the general knowledge test and animal
knowledge test.
LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate
effectively with adopters and must provide good customer service skills.
REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to
follow those instructions correctly.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not
air-conditioned and may be exposed to unpleasant kennel smells.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
Reports to: Animal Care Supervisors/Managers
LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.
This position is responsible for coordinating transfers to rescue groups and working with Kennel staff to identify animals that can be placed in rescue.
Essential Duties and Responsibilities:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.
- Uphold the standards and values of LifeLine Animal Project:
Save Lives
Build Community
Be Compassionate
Be Exceptional Stewards
Take Responsibility - Maintain detailed, up-to-date records for all rescue groups and rescued animals.
- Call and/or email rescue groups about available FCAS shelter animals and assist rescue groups with animal selection.
- Identify, research, and recommend new rescue partners.
- Maintain positive relationships with rescue partners.
- Contact and coordinate the transfer of animals to out-of-state shelters.
- Answer phone calls and emails from potential rescuers in a prompt, professional and informative manner.
- Handle all customers in a polite and professional manner.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Excellent customer service skills.
- Knowledge of general animal care principles and practices.
- Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
- Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
- Ability to understand and follow a variety of oral and written instructions/procedures.
- Ability to learn animal management software system and accurately enter information into the software system.
- Ability to serve the public and fellow employees with honesty and integrity.
- Must be available to work on weekends.
- Must pass background check.
Education and/or Experience:
Minimum of high school diploma or equivalent. One+ years’ experience in animal related field preferred.
Language Skills:
Must be able to read and interpret kennel policy guidelines and policies and procedures. Must be able to communicate effectively to kennel visitors and provide good customer services skills.
Work Environment:
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.
To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.
